Key Responsibilities:• Manage and support team of 28 technicians & helpdesk staff• Provide technical support to Field Quality Manager• Provide Network Print & Scan troubleshooting specialist support• Hold regular team meetings to present and deliver technical information• Manage and deliver technical training programmes for team• Manage cost and profitability budgets• Produce and present financial and efficiency reports to senior management team• Deliver and… Show more Key Responsibilities:• Manage and support team of 28 technicians & helpdesk staff• Provide technical support to Field Quality Manager• Provide Network Print & Scan troubleshooting specialist support• Hold regular team meetings to present and deliver technical information• Manage and deliver technical training programmes for team• Manage cost and profitability budgets• Produce and present financial and efficiency reports to senior management team• Deliver and exceed customer satisfaction expectations, while staying within Company’s performance targets• Audit processes and implement improvement• Use SAP management suite • Attend and present customer account review meetings (need to pass on technical information in layman’s terms)• Liaise with Sales Team to provide outstanding customer service Show less

Key responsibilities:• Provide technical support for 60 Technicians and Technical Specialists both in the field and via the telephone• Install, repair and maintain print/scan/copy multifunctional products• Assess skill and competency levels of technicians and support development plans• Train and support technicians to bring them up to a the highest levels possible• Hold regular meetings with technicians and technical specialists to share best practice• Visit customers to… Show more Key responsibilities:• Provide technical support for 60 Technicians and Technical Specialists both in the field and via the telephone• Install, repair and maintain print/scan/copy multifunctional products• Assess skill and competency levels of technicians and support development plans• Train and support technicians to bring them up to a the highest levels possible• Hold regular meetings with technicians and technical specialists to share best practice• Visit customers to solve problems and build relationships• Undertake regular training to ensure knowledge remains up to date Show less

Key responsibilities:• Install, repair and maintain KM products to the highest standards• Network Print and Scan troubleshooting, colour management• Technical support for a team of technicians• Field accompaniment of technicians