National Web Program Manager > As the National Web Program Manger of the NAA President’s Club, enrollment increased 300% during my three years tenure that started with me working as support for the program.> The insurance sales and training program called NAA University was created by me and has trained over 2000 agents since its inception in 2009.> Program enhancements and developing systematic solutions to program problems were my responsibility to implement.> Started in-house project that resulted in saving over $20,000 a year by streamlining processes that were redundant.> Experienced in public speaking and public relations and have been featured on YouTube in internet commercials and ads. > Coordinated the designing, creating, and delivering of marketing programs to support the growth and expansion of NAA President’s Club products and services.> Counseled, instructed, and trained over 500 insurance agents from the company’s millionaires to new agents whether in a group setting or one on one atmosphere.> Instituted program enhancements as well as develop systematic process solutions to program problems.> Developed sales presentations and provided reports based on information collected such as marketing trends, competition, new products, and pricing.> Traveled to give web program presentations all over the U.S.> Edited and configured audio and video for NAA President’s Club and NAA University on a timely basis.> Managed and oversaw all selections of topics on CDs and mp3s in the NAA President’s Club, NAA University as well as the NAA Campus and Online Stores.

Office Manager > Assisted in the selling, the booking and planning of events and the invoicing to provide the best customer service possible once services were rendered. > Responsible for all office computer matters including the buying of inventory, making repairs and the handling of any upgrades in hardware or software. > Created any needed data in the form of company letters and memorandums, budget proposals and monthly, quarterly and yearly reports.> Planned, organized, assigned and reviewed work of office staff.> Handled customer and employee complaints, grievances, questions and concerns.> Managed staff schedules always looking for ways to improve our employees’ efficiency during their shifts and letting them know their individual importance to our company goals.> Administered discipline to employees as needed with emphasis on providing positive feedback to ensure that the employee understand their importance to our company overall goals and objectives.> Screened and routed incoming calls along with email messages when necessary to make sure the best customer service was provided in a timely matter.> Named 2007 Caterers of Year by the Burlington Times and News Newspaper.

Technical Support/Computer Help Desk> Handled the fundamental repair of desktop computers including replacing parts and basic desktop troubleshooting.> Provided computer support on-site and via the phone to end users and remote sites in FL and VA.> Excelled in troubleshooting on minor network and printers issues. > Provided local and remote desktop support for corporate headquarters and 14 satellite locations. > Assisted in implementing a help desk support department and data recovery center. > Assisted in the upgrade of 150 workstations to Windows XP and MS Office Suite.  > Helped in reducing the need for outsourcing technical repairs.  > Assisted in the company-wide installation and configuration of commercial and proprietary applications using the Altiris OS Deployment Solution.> Established lines of formal communication for underwriting teams including Blackberry setup and the setup of remote desktop services. > Assisted in transitioning the company from a paper to electronic environment through various projects.> Technical resolution turnaround time was reduced from one business week to same day service from simple ideas I recommended.