Ed Zebrowski Email & Phone Number

Somerset, NJ

MetLife sold division to Crump

Somerset, NJ

• A global leader in the insurance industryVendor Relations ConsultantSenior New Business Representative
• Maintain communication and resolve issues with vendors
• Verification of Enterprise General Agency invoices in compliance with Service Level Agreements(SLA)
• Analysis and reporting of vendor Time Service Metrics against the SLA
• Establish guidelines to improve SLA based on audit findings and feedback from the claimsdepartment
• Improve efficiency and drive down costs with staff training and process improvement Createbetter knowledge of each area and how they come together, as a team. Showing how, as acomplete team, we meet or exceed our goals

Freehold, NJ

• The largest and most experienced Independent Medical Evaluations and Peer Review company in thenation.National Manager Bill Review
• Launched a new division within the company, securing office space, overseeing renovation andpurchasing of equipment and supplies and establishing all guidelines.
• Developed and implemented workflow procedures.
• Established office protocols and training guidelines.
• Customized and enhanced systems to accommodate the needs of our staff.
• Trained all staff members on in house computer systems to maximize staff effectiveness

Piscataway, NJ

• A leading provider of employer sponsored retirement and health plans.Director Provider Maintenance, Northeast RegionPricing/Provider Maintenance SupervisorAssistant Customer Service Supervisor
• Developed training manual for the PIMS system
• Developed workflow and re-established priorities, which reduced backlog by 88% and improvedefficiency by 150%. System became the standard for the company.
• Data Base Administrator for the provider data base in the Northeast region.
• Served as Manager for the Unidentified Electronic Claims (UEC) Division. Responsible for handlingof the unidentifiable claims and added or corrected files as needed.
• Analyzed and retrained staff, which reduced backlog from 30 day turn around time to 3 days.