Ed Zebrowski Email & Phone Number

Somerset, Nj

MetLife sold division to Crump

Somerset, Nj

A global leader in the insurance industryVendor Relations ConsultantSenior New Business Representative• Maintain communication and resolve issues with vendors• Verification of Enterprise General Agency invoices in compliance with Service Level Agreements(SLA)• Analysis and reporting of vendor Time Service Metrics against the SLA• Establish guidelines to improve SLA based on audit findings and feedback from the claimsdepartment• Improve efficiency and drive down costs with staff training and process improvement Createbetter knowledge of each area and how they come together, as a team. Showing how, as acomplete team, we meet or exceed our goals• Maintain constant and effective communication with agents and carriers to resolve complex casesand maintain or exceed placement goals• Member of the Somerset Community Involvement Committee (SCIC) and Local Inclusion ActionTeam (LIAT) in MetLife. Running programs such as food drives, coat drives and helping thecommunity and programs dedicated to diversity awareness.• Involved with office Recognition Committee to build team spirit and recognize those that go aboveand beyond.

Freehold, Nj

The largest and most experienced Independent Medical Evaluations and Peer Review company in thenation.National Manager Bill Review• Launched a new division within the company, securing office space, overseeing renovation andpurchasing of equipment and supplies and establishing all guidelines.• Developed and implemented workflow procedures.• Established office protocols and training guidelines.• Customized and enhanced systems to accommodate the needs of our staff.• Trained all staff members on in house computer systems to maximize staff effectiveness• Maintained 3 day turn around time for Workers Comp Claims, exceeding the established standard.• Handled and maintained 24-48 hour turn around time for all in house bill review requestsnationwide.• Developed protocol for processing of PIP and No Fault claims.• Produced weekly / monthly detail reports for clients, President and owners of company.• Provided Monthly Billing Statements for clients.

Piscataway, Nj

A leading provider of employer sponsored retirement and health plans.Director Provider Maintenance, Northeast RegionPricing/Provider Maintenance SupervisorAssistant Customer Service Supervisor• Developed training manual for the PIMS system• Developed workflow and re-established priorities, which reduced backlog by 88% and improvedefficiency by 150%. System became the standard for the company.• Data Base Administrator for the provider data base in the Northeast region.• Served as Manager for the Unidentified Electronic Claims (UEC) Division. Responsible for handlingof the unidentifiable claims and added or corrected files as needed.• Analyzed and retrained staff, which reduced backlog from 30 day turn around time to 3 days.• Responsible for seven people in UEC and 25 for Provider Maintenance Departments.• Created workflows for three departments, which increased effectiveness in one department by 74%in the second by 88% and the third by 98%• Responsible for directing the Pricing Department and managed the overall operations of theProvider Maintenance Department.• Reviewing and complying with contractual agreements for all contracted providers.• Provided strong leadership and helped increase productivity as well as the morale of the staff.• Maintained constant communication between all departments throughout ONE Health, and its’satellite offices.• Successfully reduced a backlog of over 15,000 claims to 4,000.• Established reporting procedures for President and Financial Director.• Maintained a high level of quality and formed a contagious team spirit attitude in the work place.• Pricing Department was responsible for savings of approximately $4 million per week withnegotiated discounts.• Direct contact with Sales offices, Plan Administrators, CEO’s, CFO’s and COO’s. Maintaining good relations that increased renewals by 30%.