Enhancing the efficiency and effectiveness of business operations by recommending, implementing, and supporting IT solutions.As an IT manager of strategies and technology initiatives that optimize systems and performance, I lead through a customer-centric approach and initiate best-in-class processes to service operations in the areas of IT End User Support, IT Service Desk, IT change management, user access management, hardware and software support.I focus teams to leverage technology to meet business needs, identify emerging trends, and define ideal future state. I am known for inspiring and managing IT teams that consistently deliver on service-level goals. A creative problem solver, I perceive challenges from multiple viewpoints, then communicate effectively across departments to create the collaboration to achieve greater efficiency, increase ROI and/or improve quality and service delivery.My ability to build vendor relationships and negotiate contracts resulted in cost savings in a variety of services to meet our organization’s technology needs. In addition, my background includes providing internal graphic design services to 7,000 healthcare professionals.Competencies: IT End User Support • Service Desk Management • Change Advisory Board • User Access Management • Hardware & Software Implementation • Project Management • Graphic Design & Print Production • Capital & Expense Management • Resource Allocation • SLAs & KPIs • Vendor Management • Process Improvement • Team Management • Shared Services Operations
Listed skills include Healthcare Information Technology, Healthcare, Emr, Hipaa, and 12 others.