Eda Utku Email & Phone Number

Reading

Reading, England, United Kingdom

Coached new employees on administrative procedures, company policies and performance standards.Communicated transport plan effectively, efficiently and consistently to engineers, providing support and guidance for all queries and escalationsHandled day-to-day shipping and receiving orders from engineers and processing them.Used SAP to input and upload reservationsAwarded 4 times Hyperfive Award ,Going Beyond the Expectations, within the company.Achieved KPI targets over 90%

Reading, United Kingdom

Automated office operations and managed client correspondence, record tracking and data communications.Kept physical files and digitised records organised for easy updating and retrieval by any team member with access.

Istanbul, Turkey

Led and managed projects to support logistics efforts and plans.Used SAP to input and manage reports.Conducted research to address shipping errors with Sweden and Volvo Group warehouse in Turkey.Formed strategic partnerships and participated in complex negotiations.Managed over $10 million in inventory and 3 local and one large warehouse for the group company.Prepared updated reports for management - for example: stock turnover, inventory targets, ROI, availability and delivery dates.Decreased the costs by 300.000 euros within a year.Achieved KPI levels over 85%.

Istanbul, Turkey

Facilitated tracking of maintenance needs and technical support requests in AS400 for aftersales team.Preparing aftersales reports for management from AS400.Championed and implemented IS010002 & Customer Satisfaction procedures. This was the first time this ISO standard was implemented within the Volvo Construction Equipment Group worldwide.Presented, upon their request, procedures of IS010002 and the work done to Portugal and HQ in Sweden to help with their implementationGiving training to engineers regarding AS400 system.

Istanbul, Turkey

Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.Met customers in fairs and DIY markets and offered assistance with selecting merchandise, finding accessories and completing purchases.Increased sales 30% within a year.Brought the product first to Turkey and increased awareness and competition.Offered a position by the CEO of Volvo CE Turkey after a successful sale deal.

Master Of Business Administration - Mba, Brand Management And Strategic Planning

Bachelor Of Arts - Ba, Business Administration And Management, General