IWS is a nationally recognized provider of Vehicle Service Agreements (VSA), Mechanical Breakdown Insurance (MBI), and Guaranteed Asset Protect (GAP) to credit unions nationwide. IWS provides vehicle protection solutions and peace of mind for credit union members that go above and beyond products to include world class service after the sale. The company’s proven success in the industry is based on their Value Based Training© program which educates credit union staff on performance improvement as well as product knowledge.

Marketed Call Center consulting services, staffing, advertising and outsourcing to businesses. Design and implement motivational programs to Call Centers to increase Sales, Agent Retention and Revenues. Supply Call Center Consulting, Sales Production, Advertising and Promotions to increase their revenues. Create and design custom sales scripting, ad work and marketing campaigns.Licensed to sell Life, Health and Annuities. Group or Individual.

Management and sales consulting for a middle market firm in the business mergers and aquisitions services industry. Over all responsibility for 60 plus call center agents as well as 20 plus home based agents spread out across the country in multiple time zones. We perform outbound cold calling to business owners with an interest in selling or aquiring growth capital for their business.

Responsible for the overall operations management and strategic growth for a business unit consisting of Inbound American Express Credit Card Retention, Outbound American Express B2B Business Credit Card Sales, Outbound American Express Investment Services Surveys, Inbound AT&T Local and Long Distance Service (Consumer), Outbound Chase Manhattan Bank Credit Card Sales, Outbound Bank of America Credit Card Sales (Consumer), Inbound Synapse Magazine and Gift Customer Service and Order Fulfillment and Inbound Motorola Tech Support. Programs consistently exceeded client performance targets while meeting and/or exceeding company revenue and margin goals. Responsible for budget of programs generating over $30 million in annual revenue. Accountable for Operations of a business unit consisting of over 900 Full Time Agents with 16 direct reports.

Overall responsibility for 225 call center agents and 15 Supervisors in the sales and service of all bank products. Responsible for development of both Inbound and Outbound process improvements and new sales programs. Created the “Account Check Up” which turned a customer service unit into the #1 revenue producing sales unit in the banks network of 38 states. Provided Training and modeling guidelines to turn other Consumer Credit Service Centers nationwide into Sales Centers. Dealer Financial Services, S.V.P. 1986—1996Managed a staff of 45 including Account Managers, Sales Managers and Operations in the sale of automobile financial contracts to the Dade County Auto Dealer base. Responsible for a budget of over 25 million dollars per month in automobile retail finance contracts. Lead Dade County Dealer Financial Services to the # 1 division in the state for loan volume and portfolio profitability.