Provided support to customers for product improvements on existing parts.Worked with technical members of staff on projects and non-conformance of products.Programmed and used metrology devices such as coordinate measuring machines and optical measuring machines to ensure components meet customers specifications.Involved in and led root cause analysis projects, utilising techniques such as the A3 method, Ishikawa diagrams, 5 whys and smart objectives.Involved in continuous improvement projects.Gained more understanding and experience within mass scale injection moulding.Gained more knowledge and experience of ISO 13485 and ISO 24644.

● Contributed to the design and development of a laparoscopic device (class IIa) within the Human Factors Department, Hybrid working designing parts independently and designing and evaluating designs as part of a team.● Gained extensive experience in the design iteration process, including the use of Pugh matrices for deciding designs, and gained an awareness of the importance of manufacturability in the design process.● Developed, conducted and reported on tests for device parts, including tensile testing, balance testing, and pressure testing.● Selected appropriate materials for tasks, ensuring they met user requirements and complied with regulations.● Utilised SolidWorks daily for 3D printing designs for prototypes, testing rigs, and injection moulding.● Created professional engineering drawings for parts both internally and externally.● Presented progress updates both in person and online to large groups of colleagues and clients.● Presented and discussed my experiences with students both at Cardiff Metropolitan University and at Cardiff University.

● I was re-hired for summer 2020 during Lockdown and worked both remotely from home and in a socially distanced office; fielding calls and managing my own time to help customers, ● Supporting customers in difficult situations or under stress due to the pandemic.

● Worked in a high-pressure, fast-paced environment dealing with customer finance queries.● Demonstrated clear communication, problem-solving, and conflict resolution skills.● Handled transactions of up to £180,000.● provided support for disabled or vulnerable customers.

● Hosted various events, including parties, concerts, and weddings. Performed catering, waiting, and cleaning duties.

● Tutored children in Maths and English, explaining complex mathematical concepts in an understandable manner.