Responsible for being part of a key team in one of Uber’s core processes for acquiring new earners via background check.Frontline adjudications for US and Canada. Included learning and using internal and third-party tooling systems.Maintained an above average APH and QA rating based on quota requirements across multiple locations in order to keep workflow consistent and smooth throughout LOBs.Assigned to special US projects and required to point out any inconsistencies or improvements to be made in those processes.Flagged multiple internal processes for Canada adjudication for review/revision.Responsible for handling high-valued customer payment and in-app issues in real time with various tools and processes.Emphasis on being customer centric and paying attention to detail. Essential use of necessary knowledge base articles to maintain quality and accuracy.Responsible for proper communication of issues or updates across tiers and respective departments depending on the task or situation at hand.Knowledge of specific platform tools with above-average proficiency in all learned areas.-Adaptive system learning skills. Able to take an execution blueprint from one system to apply any necessary components to the next.-Multi-layered problem solving with attention to detail.-Goal oriented.-Works well in a team, but can prioritize based on the role or task.-High communication skills throughout most spectrums. (verbal, written, professional)-Customer service and stakeholder management skills.-Project management and sales negotiation skills.