• Translated business requirements into functional requirements to support internal teams.• Analyzed systems and processes to understand current functionality and impact of operational changes.• Worked directly with subject matter experts to elicit business needs and document business requirements.• Identified operational and performance issues and worked with managers to resolve concerns.• Compared business performance and operating policies against benchmarks.• Gathered, organized and entered data into Hubspot.• Directed daily operations of departments, coordinating interdepartmental project activities.• Assisted with long-range planning by recommending technological application programs.

Supporting the Account Management and Sales teams by ensuring policies are issued and delivered to clients quickly and accurately.Processing certificates of insurance, research and solve billing questions, and process customer inquiries on time.Being the expert in respective project domain(s) and a consulting stakeholder for other teams where relevant.Facilitating the company's capability to react quickly to customer needs by isolating and improving areas of opportunity related to our business operations.

Coordinate executive communications, including taking calls, responding to emails, and interfacing with clientsPrepare internal and external corporate documents for team members and industry partnersSchedule meetings and appointments and manage travel itinerariesArrange corporate events.Maintain an organized filing system of paper and electronic documentsUphold a strict level of confidentialityDevelop and sustain a level of professionalism among staff and clientele

Data Specialists are tasked with overseeing the development of new databases, monitoring database performance and interpreting raw data, and turning it into usable feedback and applications. A Data Specialist knows what all the numbers and patterns mean and can communicate the findings in layman’s terms. In addition to drawing meaning from raw data, these individuals are also charged with collecting and cleaning up the data ensuring that the information is accurate and without error. Some Database Administrators specialize in specific systems or applications. Making sure confidential information is secure and available to those who need it is a top priority of Data Specialists.

I am responsible for checking and ensuring that all customer service representatives are providing all the best customer service as well as keeping the interest of the licensee in mind at all times. I take an active part in the ongoing development of a representative as he / she works with the tools developed to monitor a representative's progress, identify strengths, check for areas of improvement and provide the necessary steps to hone skills and overcome weak points.

-Taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.- Support through Phone, Chat and Email- Creating tailor fit promotions for each VIP players- Sending promotional Emails to encourage players to deposit- Monitoring player's profile- Handling complex escalations