Eddie Fan Email & Phone Number

Mountain View, Ca

I participate in senior level meetings on developing and improving processes and procedures. In addition, I would assist in training and reviewing cases for new hires in our department.

Mountain View, Ca

I monitored and analyzed online banking sessions for suspicious activity through Guardian Analytics software. I created case write-ups for banks to review and confirm fraud and non-fraud activities.

Mountain View, Ca

I trained and assisted with new fraud agents with our department processes and procedures. Also, I took on department projects and reported to management.

Mountain View, Ca

Proactively analyze customer accounts for any fraud and/or risk activity. I assisted with resolving order verifications via email, chat or phones.

San Francisco Bay Area

Coordinated wedding photography services between the clients and our award winning photographers. Assist and escalate any issues and/or concerns that may arise.

Pleasanton, Ca

Provided customer service which have been escalated to an executive level. Communicated to customer via telephone and letter correspondence. Met and exceeded department monthly metrics. Department employee of the month for October 2008.

Pleasanton, Ca

Worked in a call center environment and assisted customer's that have escalated to a supervisor level. Mentored newly hired representatives out of training class. Clearly communicated to customer company guidelines regarding credit card related issues.

Pleasanton, Ca

Serviced incoming calls and reviewed and obtained information to establish new lines of credit. Evaluated credit card application information to verify criteria was met. Salvaged customer accounts before account closure.

Pleasanton, Ca

Provided first level on contact with the customer. Answered customer questions regarding their account while maintaining a high level a service. Provided side-by-side training with new representatives.