Eddie M. Email & Phone Number

Sunnyvale, California, Us

Sunnyvale, California, Us

"What sets us apartYour people do business well beyond the bounds of traditional network perimeters and connected endpoints. Email, social media, and mobile devices are the new tools of the trade—and for cyber criminals, the new tools of attack.Proofpoint protects your people, data and brand against advanced threats and compliance risks. Built on the cloud and the world's most advanced intelligence platform, our solutions help you effectively detect and block targeted attacks and respond quickly to suspected compromises."https://www.proofpoint.com/us/about-proofpoint

San Jose, Ca, Us

ForeScout is a leading cybersecurity provider of continuous monitoring and mitigation. The company’s CounterACT™ appliance dynamically identifies and evaluates network users, endpoints and applications to provide visibility, intelligence and policy-based mitigation of security problems. ForeScout’s open ControlFabric™ architecture allows a broad range of IT security products and management systems to share information and automate remediation actions. Because ForeScout’s solutions are easy to deploy, unobtrusive, extensible and scalable, they have been chosen by more than 1,800* of the world’s most secure enterprises and government agencies in over 62 countries. Headquartered in Campbell, California, ForeScout offers its solutions through its global network of authorized partners. Learn more at www.forescout.com.SpecialtiesNetwork Access Control (NAC), BYOD Management, Mobile Device Management - MDM, BYOD SecurityWebsitehttp://www.forescout.com

Austin, Tx, Us

Websense is a global leader in protecting organizations from the latest cyber attacks and data theft. Websense® TRITON® comprehensive security solutions unify web security, email security, mobile security and data loss prevention (DLP) at the lowest total cost of ownership. Tens of thousands of enterprises rely on Websense TRITON security intelligence to stop advanced persistent threats, targeted attacks and evolving malware. Websense prevents data breaches, intellectual property theft and enforces security compliance and best practices. A global network of channel partners distributes scalable, unified appliance- and cloud-based Websense TRITON solutions.----------------------------------------Escalation point for Mission Critical & Premium customers’ cases. Provide Technical support & customer’s configuration deployment on Websense Web Security product. Review and implement integration configuration on Cisco routers, switches and firewalls. Initiate training for customers and Tier-I technician on products to actively enforce the customer’s Internet usage policies, well ensuring the highest level of customer satisfaction.

Campbell, Ca, Us

About the CompanyBarracuda Networks Inc. offers industry leading products for three distinct markets. As the worldwide leader in content security appliances, Barracuda Networks offers products that protect organizations from threats over email, Web, and IM. With a strong security heritage, Barracuda Networks offers networking products that improve application delivery and network access with SSL VPN, Internet link load balancing, and server load balancing product lines. Finally, Barracuda Networks offers world-class solutions for backup and data protection that include message archiving, backup software and appliances, and offsite backup services.----------------------------------------Escalation point for all enterprise customer accounts, special projects, cases and Tier-I & II technicians’ related issues. Provide Technical support & customer’s configuration setups on Barracuda’s Web Filter, Web Security Flex Services (SaaS) and Spam & Virus Firewall products. Initiate training for customers and Tier-I technician on products to actively enforce the customer’s Internet usage policies, well ensuring the highest level of customer satisfaction. Seamlessly integrate and configure authentication with LDAP/Active Directory, NTLM and Kerberos to provide single-sign-on authentication in a variety of network environments. Troubleshoot and resolve any networking issues that prevent Barracuda products from being integrated in its customer environment using various tools.

Singapore, Sg

Served as primary escalation point for enterprise and standard customer accounts. Quickly identified issues and provided resolutions affecting mission-critical production services. Resolve complex issues related to various components of the global CDN infrastructure. Perform daily Systems Administration tasks maintain the network connectivity & performing optimally. Ensure a high level of customer satisfaction by monitoring, maintaining and troubleshooting global CDN infrastructure 24x7x365About the CompanyCDNetworks is the only multinational content delivery network with local expertise and infrastructure on six continents, including China. We have operated our global cloud of distributed servers for over eleven years and faithfully deliver massive amounts of traffic for over 1,200 customers everyday. We can reach over 99% of the world within a few milliseconds, and we continue to push into the most distant emerging market. Need to reach global end-users in China, Russia, India, Brazil, the Middle East, US and EMEA? CDNetworks has the network.

Mountain View, California, Us

Monitored mission critical servers and report incidents, Assist in maintaining availability and performance of Intuit production sites. Handle basic restoration efforts on Linux machines, monitoring various site monitors and tools to detect and resolve site issues. Responsible for resolving issues reported from multiple sources including phone calls and automated alerts. Executed the actions requested by senior staff quickly and professorially. Resolved critical system issues on a 24x7 basis, including notification, coordination and dispatch of individuals from various functional groups within the organization. Knowledge of OS functionality (paging, swapping, file system). Familiarity w/ n-tier website architecture including load balancing and failover concepts for web servers, application servers, and database servers. Provided trouble shooting for network related issues (down, latency, server applications stalls, etc.)

Dallas, Tx, Us

rovided consultative network engineering services for 1000+node network. Preformed meetings, reports, trouble tickets, customer support and managed projects. Installed and troubleshot hardware & software issue on router, switches, hubs, cabling, 802.11 devices, etc., utilizing Linux and/or PC systems. Configured and implemented over 1200+ WAN dedicated circuits on Cisco product line (1800-12000GSR & Cat 3500-6500). Networking & routing protocols tested and configured: TCP/IP, UDP, ATM, FRATM, DS1-3, Broadband Access, Frame Relay, PPP, RIP, BGP, OSPF, EIGRP, and VLAN.

Austin, Texas, Us

Managed & sustained enterprise portfolio for Alteon, Nortel and over (5) five Cisco production lines simultaneously. Interacted with CFT team and other support personal; to implement & trained for ECO changes, process changes and to resolve production issues. Coordinated with vendors for manufacturing tooling, SMT fixture, Stencil, presses and product issues. Appropriately dealt with product stop-ship and/or purges initiated by OEM quality related issue. Performed FAR, Root Cause analysis on the field return products, kept DOAL & MRB rate within target and processed weekly Scrap. Submittal of the weekly quality data report along with the repair yield, DOAL yield and Turn around time. Scheduled and preformed preventive maintenance (PM). Trained and supported over 20+ technicians on (8+) eight production lines and quality. Sustained all testing processes for ESS, Burn-in, SFT, FT, QC & QA. Trained techs to test TCP/IP, UDP, components & system on L2/3 router/switches utilizing testing equipment: IXIA, SMARTBITS, FireBerd, HP Traffic generators and DAIG s/w. Developed & implemented manufacturing process on visual aids, templates, Automation testing scripts, BOM, RBOM, NPI, Pilot, 1st articles, MPI, TPI, RMA, MRB, DFM, FA, FAR, Stop-Ship, purges, DOAL, DOAM, ECN, ECO, ESD & RFQ.

Maintain Network and Voice communications. Interacted with Vendors in problem solving, provisioning and down circuits (WAN & LAN). Installed and provided troubleshooting for hardware and software related issue on router, switches, hubs, cabling, 802.11 devices, IVR and PBX etc., utilizing Linux and PC software for resolution. Provisioned over 1200+ dedicated WAN circuits (DS1 to OC12) on Cisco C1800 to CISCO 7600 routers & 3500 to 6500 catalyst switches, utilizing networking protocols such as: ATM, DS1-3, Broadband Access, Frame Relay, TCP/IP, UDP & PPP. Configured routing protocols such as: RIP, BGP, OSPF, EIGRP, VLAN assignment, PC configuration, database management, etc; Performed head-to-head testing on new or existing circuits with Telco Engineers, Clients and field Engineers. Provided engineer support for TAC and NOC trouble calls and escalations. Initiated preventive maintenance on routers, switches, WAN circuits and networking equipment. Developed documentation procedures such as; line down recovery protocols, basic to advance trouble shooting techniques, escalation protocols and network monitoring. Provided 24/7/365 network and customer support. Performed administration task on Windows2000/XP & Linux systems such as; upgrades, builds, staging, and deployment for Server and PC systems.