•Used consultative approach to identify new services that may be appropriate for the client. •Resolved client issues utilizing product knowledge as well as mined to identify/address needs through questioning and offering the most appropriate solution.•Processed solicited orders as requested by customers in a timely and accurate manner such as trades, investment allocations, loans and withdraws.•Fulfilled customer request to their account including address changes, online assistance, research of past transactions and salary deferrals.•Continuously meet department sales quota.•Took up to 80-90 calls per day. •Received over 20 customer compliments.•Guaranteed world class customer service to each and every client.

•Performed monthly research utilizing an SQL database from MCIF to generate monthly and semimonthly board reports. •Created mailing list utilizing CRM as well as a SQL database. •Maintained and updated company intranet page as well as the credit union website.• Created mailings, eBlasts, external campaigns, statement messages, receipt messages ATM messages, branch digital messages and hold messages.•Created marketing materials utilizing Adobe Indesign as well as HTML. •Served as the Business Continuity plan marketing liaison.•Distributes prizes/awards for marketing promotions, contests, or campaigns.•Managed company's marketing collateral materials and ensured that every credit union branch not only had the correct amount of materials but the current materials.

I was stationed at Camp Pendleton near San Diego on a small camp called Las Pulgas. I spent four years with Kilo Battery 3/12. While in the Marine Corps I had the opportunity to travel around the world and visit countries including Hong Kong, Singapore, Thailand, Japan, Kuwait, and Iraq. My duties and highlights includes:•Organize schedules to enhance time efficiency and accountability. •Ensured inventory needs were met and resolved needs for additional materials such as gear and weapons for Marines under my leadership. •Sold personal and professional development through motivation, assertiveness and confidence.•Combat Veteran of Operation Iraqi Freedom.Being a Marine has changed who I am. I have learned the meaning of honor courage and commitment. I have learned how to communicate effective in diverse teams as well as how to accomplish any task in any environment. I was, and will be a Marine forever.-Semper Fi