As a pet wellness company, we provide personalized quality care for dogs of all kinds.

- Consistently exceeds daily personal sales goals. Opened the most store credit cards out of all sales associates and store managers in the second quarter of 2023, which was also my first 3 months working at the store- Proactively engages with customers, creating a warm and welcoming atmosphere. Provides personalized product recommendations and styling tips to increase upselling and cross-selling opportunities. Receives many positive customer reviews- Communicates effectively with the sales and management teams. Assists customers promptly, addressing inquiries, resolving issues, and ensuring exceptional service- Assists the visual team with arranging appealing displays of products to increase store foot traffic- Efficiently masters store operational softwares and cash register systems. Processes incoming/outgoing shipments and diligently restocks merchandise, ensuring a streamlined store environment and product availability

- Delivers personalized pet care services that consistently exceed expectations. Received 30+ five-star reviews and 10+ returning clients within the first quarter- Strategically manages an active pet care profile to market services, boosting client engagement through innovative marketing strategies such as unique services, special promotions, and reduced rate incentives- Organizes detailed client profiles, ensuring accurate documentation of care information to enhance service quality and consistency- Conducts effective post-service follow-ups to build up a loyal client base

- Ranked number 1 in the region during my first month with the company. Ranked number two in car sales referrals during the second month. Set company record for most customer satisfaction feedback during the third month. Promoted to Sales Account Specialist position for Enterprise Trucks in month four. Career average of additional revenue doubles corporate average to date- Drives customer satisfaction and loyalty through intentional and personalized rental services and adept resolutions of complaints and conflicts on a daily basis- Facilitates seamless communication with colleagues, supervisors, and customers, mitigating gaps in understanding of rental agreements, and streamlining the car rental process for optimized operation efficiency- Acquires comprehensive service and management proficiency by closely shadowing supervisors and actively engaging in field operations to refine competencies- Proactively engages in upselling protection products and offering rental upgrades to every customer- Masters multitasking and record keeping skills by balancing the management of inbound and outbound phone calls, updating the internal reservation systems, and providing support to walk-in customers, ensuring comprehensive coverage- Demonstrates unwavering dedication by meticulously cleaning vehicles, delivering vehicles to clients, and ensuring a smooth and pleasant pickup experience, consistently upholding the highest standards of service

- Co-authored various IRB protocols and amendments, managed lab website, and conducted extensive annotated bibliography- Organized administrative and research data on Google drive and Box.com, and created and maintained various surveys and quizzes on Qualtrics.com, as well as multi-media training for counselors on the e-learning platform Articulate Storyline- Mentored and trained incoming research assistants, and managed internal and external (participant and administration facing) email and phone communications, and assisted Dr. Maggi Price with journal article revisions and resubmissions- Oversaw lab hiring procedures and led community-engaged focus group meetings to obtain necessary feedback for success- Acted as a Teacher Assistant for Dr. Maggi Price’s CBT class & Ph.D. Research Methods class to assist classroom operations- Presented research posters and keynotes to academic conferences, faculty, and trustees of Boston College to share knowledge

- Collaborated with social work fellows on collecting patient data and communicating with outside providers to better - Facilitated behavioral health’s integration with Atrius’ pediatric department, and attended weekly fellowship seminars and case presentations on various mental illnesses and treatment methods to keep up updated with the latest information

Elders Living at Home Program- Supported evicted elders through active listening, understanding their needs for housing, food shelter, mental and physical health, and connected them with appropriate referrals to ensure that all of their needs were being met by the organization- Followed up with clients with home visits, phone conversations, and case management meetings to ensure effective service