Devised and implemented a new ERP system to better track profit/loss of all service-related jobs and warranty claims.Created, implemented, and oversee S&OP’s/KPI’s to increase the service department’s profitability and revenue stream.Manage all service employees including technicians.Manage all service tickets and warranty claims to ensure accuracy.Work cross functionally with all departments (Parts, sales, CEO) to ensure profitability goals and service deadlines are met.Work with inside sales team on customer order fulfillment and satisfaction.Manage customer relationships including upselling.Maintain a safe, clean, and orderly shop environment and perform safety meetings with all employees.Communicate directly with customers as needed and manage customer concerns.Received certification in advanced first aid.

Owner of Midway Truck Center that specialized in heavy duty truck mechanical repair, tractor trailer repair, construction equipment, over-the-road class 8 tractors, fabrication, and other agricultural equipment repair.Developed annual business plans, cost reduction strategies, forecasts, and budgets to boost long-term business success and increase profit levels.Maintained a safe working environment, oversaw all safety procedures, and ensured that all federal and state OSHA, DOT, and Hazmat regulations were followed.Ensured that all shop procedures and policies were followed to comply with local, state, and federal regulations. Ensured compliance with all federal and state government filings. Ensured all inspections were logged with the California Air Resource Board and California Highway Patrol.Responsible for interviewing and hiring employees as well as employee reviews and terminations.Oversaw day-to-day business operations.Mentored and provided lead guidance to mechanics working in the shop.Developed and implemented inspection and repair procedures for employees.Created and submitted service quotes and invoices.Managed Inventory levels.Filed and logged warranty parts claims.Oversaw service calls and emergency breakdowns.Developed and cultivated relationships with new accounts, customers, and vendors.Oversaw implementation of new software systems.

Oversaw the daily operations of servicing fleet trucks for companies such as World Oil, U.S. Foods, City of Chico.Maintained parts inventory to expedite vehicle service and reduce overhead expenses.Maintained a safe and orderly shop environment.Complied with all local, state, and federal laws.Drafted and finalized work orders.Monitored and analyzed all opportunities to cut costs and improve efficiencies.Initiated, cultivated, and maintained strong relationships with vendors and customers.

Responsible for managing and overseeing four warehouses and delivery fleet vehicles.Responsible for interviewing and hiring employees, employee reviews and write-up’s as well as employee terminations and reducing staff turnover.Maintained delivery fleet vehicles by following maintenance schedules according to OEM.Followed all Department of Transportation operation policies including handling of truck registration and maintenance.Purchased warehouse equipment and supplies.Created, implemented, and managed new inventory policies to reduce inventory losses and improve inventory efficiency.Scheduled incoming shipments/deliveries and oversaw handling of goods being received.Ensured the quality, accuracy, and timeliness of all warehouse product receipts and delivery.Improved existing policies and ensured the company’s physical assets (building, material handling equipment, fleet, inventory, etc.) were properly controlled, maintained.Ensured a safe work environment by leading safety programs, enforcing safety procedures and addressing safety issues.Ensured location security (opening/closing procedures).Created and promoted an environment where team members were involved, empowered, and committed to the success of the Company.Established personal performance goals and devised strategies to meet those goals.Acted as a spokesperson for the company for advertising purposes which included radio broadcasts, commercial broadcasts and in person events.

Performed advanced inspections, diagnosis, and repair of electrical, hydraulic, suspension, brake and air systems on vehicles and equipment.Repaired, replaced, or rebuilt engines, transmissions, fuel systems, final drives, steering clutches, cross-shafts, hydraulic components including pumps, motors, valves, and all related components, electrical and air systems.Performed electrical/electronic repairs on tractors and trailers.Replaced or repaired faulty parts including wheel bearings, clutches or oil seals, shock absorbers, exhaust systems, air conditioning and cooling systems, steering mechanisms and related parts and equipment.Installed injectors, pistons, liners, camshafts, cylinder heads, rod and main bearings, oil pans, clutches, fan hubs, differentials, fifth wheels, brakes, change or recharge batteries, and other parts.Calibrated pump discharge meters.Wrote service reports that accurately documented activities.