Eddy Mann Email & Phone Number

Plano, Texas, United States

My current role at Hyundai has me supporting our early collections teams by developing new strategies and reporting, creating new ways to work, and constantly testing and evaluating our processes to ensure they are providing the expected results.

Dallas/Fort Worth Area

Manage RGS Financial’s data department. Responsible for all new client set up and management of all EDI processes once clients are active.Implement any technology integration required by clients or vendors.Manage all EDI auditing to ensure 100% accuracy for all data.Manage the creation of any new reporting requirements for internal or external customers..

Richardson, TX

As the Production Manager I was responsible for managing all aspects of the efficiency of our call center by creating and monitoring agent KPI's, profitability, and human resource management as it relates to the capacity model for each project. I created and managed all of the strategies for our different portfolios via our telephony platform and was.

Richardson, TX

I Managed multiple portfolios with up to 15 representatives that reported directly to me. I was responsible for managing portfolios that included third party contingency collections as well as first party pre-charge of collections. The third party teams I have managed were responsible for all types of consumer debt ranging from auto to retail. My teams.

Mckinney, TX

I managed 1 of 4 12 hour shifts at the Blockbuster Video distribution center in McKinney, Tx for Spherion which supplied temporary labor for each shift. I was in charge of all Spherion staff durring the shift including, performance, attendance, meeting daily quotas, and all reporting for the shift. I was also responsible for processing all new hires each.

Education record

Music Teacher Education

Music Education