Eddy Mann Email & Phone Number

Plano, Texas, United States

My current role at Hyundai has me supporting our early collections teams by developing new strategies and reporting, creating new ways to work, and constantly testing and evaluating our processes to ensure they are providing the expected results.

Dallas/Fort Worth Area

Manage RGS Financial’s data department. Responsible for all new client set up and management of all EDI processes once clients are active.Implement any technology integration required by clients or vendors.Manage all EDI auditing to ensure 100% accuracy for all data.Manage the creation of any new reporting requirements for internal or external customers. Assist direct reports with implementation and break/fix.Manage RGS Financial’s MSP. Assign and Manage… Show more Manage RGS Financial’s data department. Responsible for all new client set up and management of all EDI processes once clients are active.Implement any technology integration required by clients or vendors.Manage all EDI auditing to ensure 100% accuracy for all data.Manage the creation of any new reporting requirements for internal or external customers. Assist direct reports with implementation and break/fix.Manage RGS Financial’s MSP. Assign and Manage RGS’s Project Manager as needed.Responsible for all new technology initiatives including evaluation and implementation. Responsible for all technology platforms including the system of record, telephony, online consumer portals, BI Tools, etc.Generate monthly production and profitability reporting from an operational perspective.Manage facilities.Create and manage production strategy in concert with the VP of Operations as well as all Operations Managers.Analyze company data to find trends and innovate new ways to improve the performance of the Enterprise as a whole using advanced KPIs and Metrics. Show less

Richardson, Tx

As the Production Manager I was responsible for managing all aspects of the efficiency of our call center by creating and monitoring agent KPI's, profitability, and human resource management as it relates to the capacity model for each project. I created and managed all of the strategies for our different portfolios via our telephony platform and was responsible for implementation of any new projects. I managed our call analytics and B.I. Tool vendor as well as our near shore office. I also… Show more As the Production Manager I was responsible for managing all aspects of the efficiency of our call center by creating and monitoring agent KPI's, profitability, and human resource management as it relates to the capacity model for each project. I created and managed all of the strategies for our different portfolios via our telephony platform and was responsible for implementation of any new projects. I managed our call analytics and B.I. Tool vendor as well as our near shore office. I also created and presented profitability reports to ownership each month. Show less

Richardson, Tx

I Managed multiple portfolios with up to 15 representatives that reported directly to me. I was responsible for managing portfolios that included third party contingency collections as well as first party pre-charge of collections. The third party teams I have managed were responsible for all types of consumer debt ranging from auto to retail. My teams have also been responsible for handling all inbound phone traffic at our call center. The portfolios that I was responsible for included… Show more I Managed multiple portfolios with up to 15 representatives that reported directly to me. I was responsible for managing portfolios that included third party contingency collections as well as first party pre-charge of collections. The third party teams I have managed were responsible for all types of consumer debt ranging from auto to retail. My teams have also been responsible for handling all inbound phone traffic at our call center. The portfolios that I was responsible for included notifying current account holders that their checking accounts are overdrawn, medical finance accounts where the current customers are behind on their payments, all New York city accounts, all Spanish accounts, and all house accounts. My inbound team was responsible for handling all of the online chats that we receive via our website and I personally handled all email traffic that we receive from consumers via our website. Portions of my first party teams called in the name of our clients. I am proficient with the collections software Collect One and Core as well as using Crystal reports and Microsoft Office. I have been responsible for starting multiple projects and growing market share due to performance. Show less

Mckinney, Tx

I managed 1 of 4 12 hour shifts at the Blockbuster Video distribution center in McKinney, Tx for Spherion which supplied temporary labor for each shift. I was in charge of all Spherion staff durring the shift including, performance, attendance, meeting daily quotas, and all reporting for the shift. I was also responsible for processing all new hires each day and managing any separations from the company for my shift. I directly worked with the Blockbuster managers and team leads and was… Show more I managed 1 of 4 12 hour shifts at the Blockbuster Video distribution center in McKinney, Tx for Spherion which supplied temporary labor for each shift. I was in charge of all Spherion staff durring the shift including, performance, attendance, meeting daily quotas, and all reporting for the shift. I was also responsible for processing all new hires each day and managing any separations from the company for my shift. I directly worked with the Blockbuster managers and team leads and was responsible for providing updates throught the shift regarding performance. I had 4-5 managers that reported directly to me with up to 150 floor employees depending on the demand. Show less

Education record

Music Teacher Education

Music Education