Leading as a Gerente General since June 2020, our team has been instrumental in enhancing customer relationship management and service quality. With a solid foundation in CRM and a passion for communication, we have elevated the customer service experience, reflecting my dedication to fostering enduring customer relationships and operational excellence.My previous role as a Técnico Informático equipped me with over eight years of technical insights, enabling me to contribute significantly to IT solutions and service offerings. This experience, combined with my current responsibilities, has solidified my approach to integrating technical expertise with strategic management, ensuring our operational processes align with the overarching goal of delivering exceptional service.