Part of the Depot tracking team and Customer cases analyst, Managing procedures related to the customer device warranty, Performing specific tasks, functions, or services to a third-party provider, Delivering guides to businesses, and providing resources to ensure a smooth and successful offshoring process between Samsung users and Service center to ensure collaboration.• Setting Customer Expectations with their Warranty Terms & Conditions• Tracking from start to finish cases to… Show more Part of the Depot tracking team and Customer cases analyst, Managing procedures related to the customer device warranty, Performing specific tasks, functions, or services to a third-party provider, Delivering guides to businesses, and providing resources to ensure a smooth and successful offshoring process between Samsung users and Service center to ensure collaboration.• Setting Customer Expectations with their Warranty Terms & Conditions• Tracking from start to finish cases to provide resolutions • Providing updates about a service request • Establishing good communication with the services center• Ensuring effective collaborations with the escalations department Show less

Goal Line Solutions is a Customer Experience Management provider, I was in charge of helping with the following companies as Tech Support and Customer Relations at Direct Plus English and Spanish, CU Direct, Kenatha Hearth, Pervacio, Hyundai US Support, Lift Incentives - Hyundai Canada, Perple Bricks, Amazon.• Maintain a good relationship with the client • Helping clients perform troubleshooting • Increase customer trust in the company• Assist with account and… Show more Goal Line Solutions is a Customer Experience Management provider, I was in charge of helping with the following companies as Tech Support and Customer Relations at Direct Plus English and Spanish, CU Direct, Kenatha Hearth, Pervacio, Hyundai US Support, Lift Incentives - Hyundai Canada, Perple Bricks, Amazon.• Maintain a good relationship with the client • Helping clients perform troubleshooting • Increase customer trust in the company• Assist with account and insurance requests• Case escalations to corporate• Closing Amazon order and request Show less

Subject Matter Expert with Directly to support customers with cutting-edge AI and on-demand solutions for the modern enterprise.The crowd-powered AI platform combines messaging, customer service, and Technical support for Samsung helping customers as experts with their device's daily basic usage. In charge of analyzing contact center interactions and strategically answering, automating, and preventing customer issues.• Working to provide Technical Assistance via email on demand… Show more Subject Matter Expert with Directly to support customers with cutting-edge AI and on-demand solutions for the modern enterprise.The crowd-powered AI platform combines messaging, customer service, and Technical support for Samsung helping customers as experts with their device's daily basic usage. In charge of analyzing contact center interactions and strategically answering, automating, and preventing customer issues.• Working to provide Technical Assistance via email on demand. • Creating and Building former answers for AI and on-demand solutions and user-common questions for a faster resolution.• Analyze trends, identify root causes, and propose solutions with automated answers. • Endorsing other agent's creation on the platform to ensure quality and efficient procedures that work to solve user issues • Create and manage customer data and Excel reports. • Participate in Beta training programs for new upcoming devices and software delivered by Samsung. Show less

Obtain a resolution for the customer to ensure collaboration and client satisfaction Taking care of the customers’ needs Offering a 5-star rated customer service experience and helping to perform troubleshooting processes with the device and Applications with Apple and Samsung devices. • Troubleshooting procedures • Customer care representative• Orders support and Billing

Team member of the Risk Control Department, managing results based on reports posted daily about bank client transactions provided by the officer located in the branches- analyzing operations carried out by branches throughout the territory of the Dominican Republic• Sending statistical reports based on operations to departmental managers• Analyzing double entries to correct financial failures• Balance of assets and liabilities• Analyzing and executing the correct… Show more Team member of the Risk Control Department, managing results based on reports posted daily about bank client transactions provided by the officer located in the branches- analyzing operations carried out by branches throughout the territory of the Dominican Republic• Sending statistical reports based on operations to departmental managers• Analyzing double entries to correct financial failures• Balance of assets and liabilities• Analyzing and executing the correct application of financial procedures related to personal and business checks Show less