James Eddy Email & Phone Number

Raleigh, North Carolina, United States

Manage a VMWare hosted Windows server-based network at a civil engineering firm with multiple locations in North Carolina. Maintain Windows servers, Active Directory, Office 365, as well as network hardware (switches, routers, firewalls). Evaluate and implement security policies to guard against intrusion, theft, and human error. Support end-user software such as Microsoft Office, Bentley Microstation, AutoCAD suites, and other proprietary software.

Raleigh-Durham, North Carolina Area

Responsible for the management of Windows server-based network at engineering firm with multiple locations in North Carolina, South Carolina, and Maryland. Maintain Windows servers, Active Directory, Exchange Server, SQL Server, IIS hosted websites and file download sites, as well as network hardware (switches, routers, firewalls). Evaluate and implement security policies to guard against intrusion, theft, and carelessness. Developed secure employee and client portals to increase function and mobility of resources both in and out of the office. Support end-user software such as Microsoft Windows, Office, AutoCAD suites, and other proprietary software. Responsible for planning and budgeting for equipment needs on an annual basis and coordinating with all departments the rollout of new I.T. initiatives. Successfully migrated on-site servers to a VMWare hosted environment as well as migrated on-premesis Exchange server to Office 365. Performing ongoing conversion from on-site servers SharePoint cloud-based resources.

Varies

ACICS evaluator for Student Relations & Education Activities. Called on an as-needed basis to evaluate areas such as community resources, financial aid, student support, and curriculum review. ACICS evaluators play a critical role in the deliberation, thorough accreditation of institutions, ensuring quality, institutional enhancement, and adherence to ethical business and educational practices.Also part of evaluator pool for evaluating information technology programs at colleges and universities. Interview staff, faculty, and students to determine rigor of technology programs and whether or not it meets industry standards. Evaluate whether or not programs are meeting objectives and delivering technology curriculum effectively. Evaluate curriculum to ensure programs have the equipment and resources necessary to deliver course objectives.

Woodbridge & Newport News, Va

Managed staff and students at this university offering undergraduate and graduate programs in high-demand fields such as information technology, hospitality, culinary arts, baking and pastry, business, and health sciences. Responsible for all day-to-day operations, budget, P&L, admissions, student services, placement, financial aid, and facilities. Successfully implemented a self-accountability system which helped increase the performance of the Woodbridge Admissions team by 30% in three months. Promoted accountability among employees to encourage higher productivity and better overall results. In February of 2014, my role shifted to from a dual-leadership role of both campuses to just the Newport News campus after hiring a new Campus Director for Woodbridge. Similar enrollment accountability system put in place in Newport News has led to highest conversion rate in company, and highest overall accuracy of financial aid packaging in company.Facilitated the efforts of the campus and home office IT teams with the campus leadership. This included attending "IT Deep Dive" meetings, conducting bi-weekly calls with IT leadership to discuss progress on IT initiatives, and provide feedback from all Stratford campuses into IT priorities and initiatives. Utilizing my background in information technology, I have been able to act as a spokesperson for the campuses and help drive the completion of many projects needed to make the campuses more effective.Appointed as Operations Council Chairperson and received and deliberated proposals to add, delete, or modify university operations and procedures from various committees. Performed policy reviews as needed and proposed changes to the Executive Leadership Team and University President as required. Coordinated with other departments as needed to conduct joint council meetings to address items that cross into other operational areas.

Raleigh, Nc

Responsible for management of overall school operations for Miller-Motte College in Raleigh, NC. Responsibilities included budget development and management, P&L analysis, oversight of staffing, marketing, community involvement, and planning rollout of new curriculum. Established, reviewed, and monitored school policy to insure compliance with state and national accrediting bodies. Developed, managed, and maintained the budget for all departments throughout the campus. Assumed responsibility for 4 year-old branch campus where I previously served as Dean of Academics during its initial start-up. Facilitated department personnel to be in compliance with ACICS, UNC Board of Governors, NCCCS, CAAHEP, AVMA, and CODA. Was successful in restoring campus to achieve budget expectations while implementing policies that contributed to a five point increase in retention for the year.As Regional Vice President, I provided oversight for multiple campuses of Delta Education Corporation. Supervised, monitored, and developed senior management and their staff at various locations. Provided direction to campuses to help them reach their goals. Implemented targeted action plans designed to turnaround lower performing areas of a campus to achieve corporate goals. Continued on as a Campus Director for Raleigh Campus after company reorganization in December 2012 that eliminated all Assistant Regional VP positions.Became the point person for all technical support issues that could not be handled remotely. Worked closely with the IT Help Desk to resolve issues with wiring, hardware, software, networking, and installation of new equipment. Was often enlisted by home office to provide technical support for a variety of issues due to my background and experience in networking.

Greenville, Nc

Was responsible for startup and management of overall school operations for new branch campus of Miller-Motte College in Greenville, NC. Hired and trained all campus personnel. Helped insure compliance with state and national accrediting bodies. Developed, managed, and maintained the budget for all departments throughout the campus and performed P&L analysis monthly. Built campus up to 700 students in less than three years. Exceeded budget goals for three consecutive years. Successfully led campus through initial accreditation process for ACICS, the UNC Board of Governors, the North Carolina Board of Massage and Bodywork Therapy, and the North Carolina Board of Cosmetic Art Examiners.Installed and configured all servers, workstations, routers, and firewalls for campus infrastructure. Was the primary IT administrator on campus and coordinated support efforts with the home office for several years before hiring an IT Support Representative who took direction from me on a daily basis. Provided server and end-user support for daily operations in a Windows Server Active Directory Environment. Continued to be on-site liaison for all support issues that could not be handled remotely such as hardware troubleshooting and times where issues arose at the demarcation point.

Raleigh, Nc

Built academic department from the ground up for new branch campus of Miller-Motte College in Raleigh, NC. Managed teachers and students, taught IT classes, and maintained accreditation standards with ACICS, The Board of Governors of the University of North Carolina, and the North Carolina Community College System. Insured that new campus met all ACICS and NC Board of Governors standards for branch and program approvals and was successful in setting the foundation for the successful branch inclusion of the new campus. Created and maintained master schedules for courses offered. Interviewed, hired, and trained new program directors and instructors for the Education Department. Responsible for evaluating teacher and student performance, counseling of staff and students, and resolving disputes between them. Maintained records such as Satisfactory Academic Progress (SAP), student status changes, & student academic records.Installed and configured all servers, workstations, routers, and firewalls for campus infrastructure. Was the primary IT administrator on campus and coordinated support efforts with the home office. Provided server and end-user support for daily operations in a Windows Server Active Directory Environment. Continued to be on-site liaison for all support issues that could not be handled remotely such as hardware troubleshooting and times where issues arose at the demarcation point.

Harrisburg, Pennsylvania Area

Supervised the faculty and students in the Education department at the college. Was responsible for improving retention for four consecutive quarters and bringing the school up to the corporate goals. Improved scheduling efficiency and improved communication and cooperation between various departments at the college.Continued to supervise new IT Director as he transitioned into new position. Provided continual support and troubleshooting of the network as detailed under "Instructor / IT Director / Program Director" description below. Assisted as needed for daily maintenance as well as larger project roll-outs.

Harrisburg, Pennsylvania Area

Coordinated teachers and resources pertaining to technical and business program offerings. Resolved conflicts and complaints of students, and counseled students on their academic progress. Observed and evaluated teacher classroom performance and delivered teacher performance reviews with goals for improving teaching outcomes. Monitored, observed, and evaluated student performance in the classroom and implemented plans for improvement.Managed Windows Server 2003 Active Directory network on three-campus wide area network. Secured and locked down network environment using group policies and NTFS security measures. Created, implemented, and enforced security policies and procedures for students and staff. Maintained and supported infrastructure equipment such as cabling, switches and routers. Recommend and purchased new equipment within budgetary constraints. Maintained teaching schedule and duties as an instructor in conjunction with this position.

Harrisburg, Pennsylvania Area

Created lesson plans and maintained class documentation such as grade books and attendance. Created, delivered, and monitored structured hands-on labs for students. Taught courses with networking emphasis such as Windows 2000/2003 server, Microsoft Exchange, Microsoft SQL Server, web design and development, and introductory networking courses. Have also taught general education courses such as Oral Communications, Written Communications, and Professional Development.

Harrisburg, Pennsylvania Area

Sole Proprietor network consultant for small to mid-sized business such as accounting firms, law firms, non-profits, and more. Managed Microsoft Windows 2000/2003 client/server networks, Active Directory, group policies, security, Cisco PIX firewalls and series 2500 routers. Expert at leveraging connections to find solutions to complex issues quickly and efficiently. Was available 24/7 through remote administration, day/evening/weekend service hours, and subcontracting when necessary. Managed and maintained many proprietary systems native to individual clients such as legal and accounting software.

Fort Indiantown Gap, Pa

Trained to set up and deploy mobile communications and security equipment in a wartime environment. Used classified encryption technologies to insure secure top level communication to and from the battlefield. Performed hardware repair and maintenance, networking, and other technical duties as required. Top Secret SCI clearance obtained for this position (currently inactive). Honorably discharged.

Ajilon, Middletown, PA Network Administrator (Contract) 1999 Netcomm Solutions, Mechanicsburg, PA Network Support Rep 1997-1998 Aerotek, Elizabethtown, PA Network Support Rep (Contract) 1997Electronic Data Systems, Camp Hill, PA Advanced UNIX Systems Technician 1996JFC Pro Temps, Harrisburg, PA Network Administrator (Contract) 1995-1996

Master Of Arts, Teaching And Learning With Technology, 4.0

Bachelor Of Science, Information Technology, 3.75