Eden B. Email & Phone Number

Auckland, NZ

Auckland, New Zealand

• My responsibilities include:
• Planning, producing and publishing content across digital channels to simplify users’ journeys and enable them to easily access information and services
• Working with product owners, UX and UI designers on creating copy for new and updated user journeys on the website and mobile app
• Creating excellent user experiences through writing clear, compelling digital copy and keeping the website up-to-date
• Contributing to the digital content strategy
• Ensuring all digital content meets accessibility standards, the AT style guide and tone of voice

• I worked for a variety of public sector clients including Department for Education, Department for Transport, Birmingham City Council, and the Education and Skills Funding Agency.My responsibilities included:
• Scoping, creating and iterating content within prototypes, working closely with UX designers
• Auditing content to ensure it met accessibility standards, adhered to the GDS style guide and followed GDS standards
• Assisting with many user research sessions to test whether content was meeting user needs
• Creating high-level content strategies and content design guidelines for multiple clients
• Building supportive relationships with clients and stakeholders, yet challenging ideas and managing difficult conversations

• I was part of a team focusing on the development of the single unified UKRI website and establishing content design within the organisation.My responsibilities included:
• Scoping, writing and iterating user-centred content for the website
• Using data and user research to identify user needs, challenge assumptions and inform content decisions
• Ensuring that content meets accessibility standards, adheres to the UKRI style guide and follows GDS standards
• Developing style rules and content patterns that aid readability
• Mapping user journeys and processes

• I was part of an Agile project team on a large-scale web transformation project to deliver a new university website.My responsibilities included:
• Reviewing content from across the current site, analysing its performance and considering the user journey
• Mapping sections of content to appropriate areas of the website, editing, rewriting and rearranging where necessary
• Using analytics data to inform decisions regarding layout and structure when building new pages, resulting in pages that are more user-friendly and easier to navigate
• Designing wireframes for user-centred pages
• Building new pages to create an improved user journey

Bristol, United Kingdom

• I worked as a Web Officer at UWE Bristol for six months, before being seconded to the web transformation project.My responsibilities included:
• Maintaining and updating the University website
• Creating, editing and publishing content on the corporate website, concentrating on the recruitment of new students as led by the corporate strategy
• Liaising with multiple stakeholders on a range of concurrent projects, advising on content structure, best practice web guidelines, usability and accessibility
• Managing a web-based support service across the organisation, catering to internal stakeholders, dealing with email requests and responding within the timeframes outlined in processes.

• My responsibilities included:
• Reviewing, editing and publishing content on the corporate website
• Advising on optimal web layout, considering usability, accessibility and best practice web standards
• Proofreading content prior to publication and ensuring that it adheres to the MRC’s house style guide and tone of voice
• Posting updates on the MRC’s social media accounts and creating email newsletters for subscribers of the MRC mailing lists
• Managing the corporate website schedule of content changes and updates, liaising with colleagues across the organisation to ensure that content is kept up to date and accurate

• My responsibilities included:
• Sourcing, writing and editing compelling content for both on-line and off-line communications from within the University
• Sourcing material, including interviews with staff and students, to assist with the generation of copy for distribution within campaigns, events or online
• Supporting on projects including: prospectuses, web pages and articles, with strong knowledge of online best practice
• Direct publishing and editing in the Content Management System (Drupal) of the website
• Writing copy for faculty and departmental web pages, programme brochures and flyers

• I completed a graduate internship with global publisher, Parragon Books. During this internship, I spent three months in the Backlist department and three months in the Children's publishing department.My.
• Checking materials at all stages of development for editorial accuracy and correct technical set-up for production
• Ensuring in-house system reflected correct project specifications in line with received information
• Composing briefs for designers outlining all requirements
• Sourcing files from in-house prepress department
• Liaising with printers, authors and illustrators to ensure that they were aware of each project’s requirements