I originally began with Dial800 in 2010 as a Concierge Specialist and have grown with the company into my current role as the Director of Customer Care. Along the way, I have filled many positions with a variety of responsibilities ranging from providing demos and training to prospective clients, managing and growing high profile client accounts, heading the Concierge team and ultimately building and directing the new Customer Care team. As Director of Customer Care, it is my primary focus to ensure that our Customer Care representatives are fully trained and equipped to assist our client base. This includes streamlining processes, coordinating with the Account Management team, strategizing with the Development team on new functionality and enhancements to our applications, UAT, enhancing functionality within our CRM and updating support documentation for both internal and external use.In an effort to better serve our clients and provide for a better customer experience, I have been working with members of multiple departments to make changes to our support portal. We’ve added new resource materials for each application and allowed easier access to the portal. With the new features in place, we’ve begun transitioning clients to a self-service model providing training and guidance on how to utilize the user friendly application. This new access has been well received by our client base.

Dial800's products and services empower marketers to maximize their marketing investments and increase their ROI. Concierge service is available to all of Dial800's clients. Each of Dial800's clients is assigned a dedicated concierge who oversees the setup of the account, trains clients to use our products efficiently and effectively, provides guidance and makes recommendations to help their clients' businesses grow. As Manager of the department, I assist in the hiring process for the team and make sure that each team member is well trained and has the tools and skills they need to assist their clients. I serve as a liaison between our team and other departments within Dial800, and make recommendations to improve work flow and maintain our high standards.

Dial 800 is a marketing optimization company based in Los Angeles. Our products and services empower marketers to maximize their marketing investments and ROI. As a Senior Concierge Specialist I make sure that new customers' assigned to me have a full understanding of the products and services we offer. I ensure that their accounts are set up properly, conduct periodic audits and make recommendations to clients if additional products, services or plan changes/enhancements are warrented for their specific account. As a part of the concierge team, I provide proactive service to ensure that all client needs are met.

I manage two medical offices for a physician. I bill insurances, prepare reports, create office operation manuals, train employees, serve as a liason between the practice and law firms, insurance companies and medical offices. I am proficient in a number of programs, including the Microsoft Office Suite and Medisoft.

I trained staff members, created training manuals, established a new physician with local hospitals and insurance companies, billed insurance companies and prepared reports.