Sandra Steele Email & Phone Number

I'm the lead Business Development Manager for Dial800/RingSquared. Providing turn-key solutions for small to large businesses across our brands. RingSquared™ provides a full suite of voice, analytics, data, and key communication solutions serving a diverse customer base of SMB, business enterprises, government agencies, contact centers, and application.

Greater Los Angeles Area

• I'm a highly accomplished customer success professional providing call performance solutions to key clients and advertisers.
• Managing all aspects of campaign performance, day-to-day operations, and up-sells for the top 5% accounts
• Building long lasting relationships for retention and partnerships
• Daily reviewing data analytics to consult with clients on optimizing and improving abandon rates, key measurements, feature adoption, trouble shooting complex problems, and increase call volume

Agoura Hills, CA

• Pioneer Infotech creates applications and marketing solutions for Fortune 500 companies and built the Agency Website Platform for Farmers Insurance, supplying agents with web presence and support. Reporting directly to.
• Promoting team collaborations: Found and identified synergies within different departments.
• Building and managing client relationships with corporate representatives for a fortune 500 company

Agoura Hills, CA

• Managed a team of representatives that handled over 100k content submissions within 5 years, while maintaining company SLA to deliver content within one to two business days.
• Deployed strategies, KPIs, and milestones.
• Planned, managed, and represented the company in over 30 events nationwide.
• Spearheaded the operations of a call center consisting of six representatives supporting over 13k captive insurance agents with their website optimization and digital marketing best practices.
• Recruited, developed and motivated 10 client service and sales team members. Coached them on effectively overcoming objections, meeting compliance standards, qualifying prospects, and product training on our CMS and.
• Successfully launched one new package and within two years grew the package to over 2k subscriptions.

• As the first customer service and sales representative for Pioneer Infotech, I have participated in holistic operations from the inception of the contract, to our first version product launch to the public, with over.
• Hired, coached, and managed a team of 6. Trained new staff members and clients on all software platforms; CMS and CRM
• Played a pivotal role in providing feedback on the product; functionality, user-interface, branding, and style.
• Client liaison: interacting with hundreds of clients and impactful corporate representatives.
• Hosted bi-monthly webinars via GoToWebinar that averaged 150 attendees generating 30 sales leads on average.
• Started a new paid subscription and helped generate over $5,000,000 in annual revenue.

Granada Hills, CA

• Consistently recognized as a top performing sales producer; Hit and exceeded targeted sales goals.
• Developed and deployed new sales campaigns and processes from start to finish
• Generated quality business leads (cross sells, prospecting, referrals, etc.) and contributed to business development initiatives.
• Handled various customer service tasks - payments, claims issues, quoting & binding policies, and resolving customer complaints.

Associate Of Science (A.S.), Business Management And Supervision, 3.5

Education record