Eden Slaughter Email & Phone Number

Sellersburg, IN, US

Louisville, Kentucky, United States

Louisville, Kentucky

 Consistently manages to the metrics and processes which enables performance targets to be met and exceeded Uses Six Sigma methodology to improve team capacity model to increase efficiency while maintaining high client satisfaction Manages multiple roles and positions within the Strategic Client Solutions team which are responsible for supporting the.

Louisville, Kentucky Area

 Coached and trained team in technical aspects of products, processes, healthcare innovations, EDI, industry changes, etc. Communicated within department and worked with other departments in order to resolve client issues in a timely manner Assisted with managerial roles of direct Manager; interviews, personnel issues and performance reviews Drove and.

 Developed Quality Assurance processes using Six Sigma knowledge and certification Implemented Quality Assurance processes to several Operations teams using Change Management techniques Evaluated inbound support calls and web cases using quality scorecards, guidelines, and rubrics that I created for this role in effort to increase client satisfaction.

 Coached and trained team in technical aspects of products, processes, healthcare innovations, EDI, industry changes, etc. Helped select and build strong support team based on the needs of the customer Effectively prioritized and executed tasks in a high-pressured environment Drove and sustained service metrics and reports

Louisville, KY

 Provided exceptional and timely support for all client levels through research and experience Clearly communicated resolutions to clients and verified client’s understanding of solutions Worked under high pressure to follow-up with clients timely, and exceeded daily strategic goals and service level agreements Gained heighted sense of knowledge of all.

Louisville, Kentucky Area

• Built awareness and brand identity for the company by editing and updating the website, along with maintaining social media outlets (i.e. Facebook, Twitter, LinkedIn, Vimeo)
• Managed projects where organization and responsibility was critical to getting jobs done in a timely fashion – processing job orders, invoicing, billing, transcribing, etc.

• Promoted to a leadership position after only 6 months of employment
• Helped improve company performance by being an overall leader while communicating well with guests, and selling store merchandise to raise company profits
• Attended sales/marketing leadership meetings and gained knowledge of analyzing sales figures, with plans to increase sales for the future and how to effectively market company merchandise