Eden Slaughter Email & Phone Number

Sellersburg, In, Us

Louisville, Kentucky, United States

Louisville, Kentucky

 Consistently manages to the metrics and processes which enables performance targets to be met and exceeded Uses Six Sigma methodology to improve team capacity model to increase efficiency while maintaining high client satisfaction Manages multiple roles and positions within the Strategic Client Solutions team which are responsible for supporting the company’s largest clients and partners; Strategic Technical Support Analysts, Strategic Solutions Analysts, Senior Strategic Solutions… Show more  Consistently manages to the metrics and processes which enables performance targets to be met and exceeded Uses Six Sigma methodology to improve team capacity model to increase efficiency while maintaining high client satisfaction Manages multiple roles and positions within the Strategic Client Solutions team which are responsible for supporting the company’s largest clients and partners; Strategic Technical Support Analysts, Strategic Solutions Analysts, Senior Strategic Solutions Analysts, and Strategic Solutions Team Leads Routinely evaluates the teams’ statistical performance metrics to ensure the team is on target and servicing clients and partners accurately Effectively prioritizes and executes tasks in a high-pressured environment Builds positive rapport, recognizes, and rewards personal growth in direct team members Show less

Louisville, Kentucky Area

 Coached and trained team in technical aspects of products, processes, healthcare innovations, EDI, industry changes, etc. Communicated within department and worked with other departments in order to resolve client issues in a timely manner Assisted with managerial roles of direct Manager; interviews, personnel issues and performance reviews Drove and sustained service metrics and reports

 Developed Quality Assurance processes using Six Sigma knowledge and certification Implemented Quality Assurance processes to several Operations teams using Change Management techniques Evaluated inbound support calls and web cases using quality scorecards, guidelines, and rubrics that I created for this role in effort to increase client satisfaction and case documentation within Salesforce Reported monthly reviews to Agents and Leaders for continuous improvement and review… Show more  Developed Quality Assurance processes using Six Sigma knowledge and certification Implemented Quality Assurance processes to several Operations teams using Change Management techniques Evaluated inbound support calls and web cases using quality scorecards, guidelines, and rubrics that I created for this role in effort to increase client satisfaction and case documentation within Salesforce Reported monthly reviews to Agents and Leaders for continuous improvement and review Created and conducted on-going training based on opportunities uncovered while completing quality reviews Show less

 Coached and trained team in technical aspects of products, processes, healthcare innovations, EDI, industry changes, etc. Helped select and build strong support team based on the needs of the customer Effectively prioritized and executed tasks in a high-pressured environment Drove and sustained service metrics and reports

Louisville, Ky

 Provided exceptional and timely support for all client levels through research and experience Clearly communicated resolutions to clients and verified client’s understanding of solutions Worked under high pressure to follow-up with clients timely, and exceeded daily strategic goals and service level agreements Gained heighted sense of knowledge of all ZirMed products to assist clients

Louisville, Kentucky Area

• Built awareness and brand identity for the company by editing and updating the website, along with maintaining social media outlets (i.e. Facebook, Twitter, LinkedIn, Vimeo)• Managed projects where organization and responsibility was critical to getting jobs done in a timely fashion – processing job orders, invoicing, billing, transcribing, etc.

• Promoted to a leadership position after only 6 months of employment• Helped improve company performance by being an overall leader while communicating well with guests, and selling store merchandise to raise company profits• Attended sales/marketing leadership meetings and gained knowledge of analyzing sales figures, with plans to increase sales for the future and how to effectively market company merchandise