Ed Fenton Email & Phone Number

St. Paul, Mn, Us

Leading a global team of 260 professionals with a $20.7M budget to deliver transformative digital solutions across Customer Experience (CX) and Integrated Supply Chain (ISC) portfolios. Driving innovation, operational efficiency, and measurable business outcomes through strategic technology implementations and Agile practices.Scope:* Team: 260 professionals (25 US-based, 174 India-based, 61 contingent).* Budget: $20.7M ($13.5M operating, $7.2M capital).Responsibilities:* Agile PMO: Overseeing planning, issue & risk management, Agile coaching, and reporting.* Product Management: Vision, roadmap development, backlog prioritization, and stakeholder engagement.* Engineering & Support: Solution architecture, development, testing, defect resolution, and L1-3 support.Technologies:* CX Portfolio: Salesforce Commerce Cloud (B2B/D2C), Experience Cloud, Data Cloud, Marketing Cloud, NICE CXOne, Sitecore XM Cloud.* ISC Portfolio: Custom Athena (Tracking), EVD (Safe Delivery), Koerber WMS, AIM (Predictive Ordering), FST (Production Planning), Kinaxis Maestro (APS), Dassault 3DEXPERIENCE (PLM).Achievements:* KEYchain (Kinaxis Maestro APS):- Delivered a $400k productivity improvement via process automation.- Achieved a $3.0M reduction in excess and obsolete inventory.* High Score (Koerber WMS):- Achieved $2.2M in labor savings by optimizing workflows.- Realized $10.8M in material loss savings through improved inventory accuracy.

St. Paul, Mn, Us

Led a global team of 143 professionals with a $14.5M budget, delivering transformative digital platforms in Customer Experience (CX) portfolios. Focused on Agile execution, cutting-edge technology adoption, and delivering measurable business results.Scope:* Team: 143 total (15 US-based, 55 India-based, 73 contingent).* Budget: $14.5M ($7.9M operating, $6.6M capital).Responsibilities:* Agile PMO: Directed planning, issue & risk management, Agile coaching, and reporting.* Product Management: Developed vision, roadmaps, business cases, and backlogs.* Engineering & Support: Managed solution architecture, development, testing, defect resolution, and L1-3 support.Technologies:* CX Portfolio: Salesforce Commerce Cloud (B2B/D2C), Experience Cloud, and Marketing Cloud.Achievements:* Connect Project (Salesforce Experience & B2B Commerce Cloud):- Efficiency Gains: Processed 405k self-service transactions in 12 months, reducing reliance on field and customer service teams.- Revenue Growth: Facilitated 310k orders, generating $1.9B in revenue with an AOV of $6k, achieving parity with top platforms.- Customer Empowerment: 40% of orders were placed directly by external users, enhancing autonomy.- Engagement: Maintained 96k active users from 348k registered users (28% active).- Retention: Achieved a 75% repeat login rate for active users.

St. Paul, Mn, Us

Led enterprise platform initiatives with responsibilities, scope, and accomplishments consistent with those detailed in the VP Enterprise Platforms role above. Promoted in recognition of exemplary performance and leadership in driving digital transformation and delivering measurable business outcomes.

Downers Grove, Il, Us

I directed the strategy, planning, design, and delivery of digital solutions to commercial customers and suppliers to make Univar “the number one destination for content and commerce” in the industry. Solutions include Salesforce.com, IBM WebSphere Commerce, Salesforce.com’s B2B Commerce Cloud (formerly CloudCraze), Informatica Cloud, and Mulesoft. * Delivered 25% gain in developer efficiency, improved sales rep productivity, and removed $300K+ in annual software subscription costs by upgrading Salesforce.com to Lightning Experience for 2K users in North America.* Automated email order capture and ERP entry by implementing Elemica’s QuickLink Email application. Attained ROI in less than 18 months. Reduced keying errors, credit memos, and returned goods orders.* Made MyUnivar.com fully multi-lingual, multi-currency platform in 12 weeks be extending if to Canada. Projected to improve productivity, reduce churn, generate prospects, and increase cross sell / upsell revenue.

Downers Grove, Il, Us

I championed customer engagement by devising innovative solutions and driving integration / alignment across customer-facing applications, including Salesforce.com, eCommerce, and business intelligence. * Spearheaded implementation of MyUnivar.com eCommerce and customer self-service portal, providing 2-click reorder, instant document access, and 24/7 service for North American clients using B2B Commerce Cloud. > In 18 months, the customer self-service portal tripled online revenue, increased gross profit per order 4%, and delivered 40K document downloads.> Achieved industry’s fastest integrated implementation of Salesforce.com B2B Commerce at only 8 weeks. > The MyUnivar.com eCommerce and customer self-service implementation was featured in the 2018 Salesforce.com Commerce Cloud Keynote address, “Connecting Commerce To Every Channel,” at Dreamforce.

Downers Grove, Il, Us

I ensured all projects were delivered against scope, schedules, up to $13M budgets, and value by developing and executing master plans to integrate complex program. * Replaced a legacy platform and elevated business intelligence for sales and operations by spearheading a project to deliver self-service capability via Amazon Redshift data warehouse and agile visualization with Tableau Desktop and Server. * Led turnaround of global SAP HCM on time, within $2.6M budget, and to effectively resolve issues.

Downers Grove, Il, Us

I planned and executed projects with up to $750K individual budgets throughout their entire life cycle.* Implemented global PMO with project methods and toolset for consistent project management company-wide.

Downers Grove, Il, Us

I was promoted from Warehouse Manager (January 2005-December 2006) to implement a new suite of ERP applications for 22 facilities across Canada with 621 end users.

Downers Grove, Il, Us

Responsible for operational, financial, quality, environmental health and safety and labor relations aspects of a 117K SF chemical distribution and packaging facility with 40 direct reports in a unionized environment.

Wilmington, Delaware, Us

Blueprinted common global production planning and optimization, process manufacturing, inventory management and batch management processes and configured SAP R/3 4.6c to enable those processes.