• Optimized quality control systems with continuous performance monitoring.• Reduced quality issues substantially with quality improvements at all levels.• Delivered total quality control with effective collaboration between team members and outside vendors.• Helped management interpret QC information with well-organized and timely reports.• Conduct day-to-day projects coordination and implementation across multiple teams• Create functional and technical application/process solutions• Outlined issues for nonconformance, root cause analyses and quality trends with clear, detailed reports.• Planned and executed strategies to increase business and drive profit growth

• Controlled project milestones and deliverables at all stages, from planning and development through quality control and final review.• Assessed project parameters and client expectations to provide consistent status reports and to proactively address potential delays or constraints.• Optimized resources and monitored utilization to facilitate availability and promote timeline and budget adherence.• Interacted with clients throughout projects to present updates, incorporate feedback and redirect concerns.• Analyzed trends and produced strategic recommendations to business to proactively address systemic issues.• Identified areas for improvement by analyzing processes and evaluating modifications.• Evaluated data and conducted ROI analyses to measure success of programs and projects.• Kept team members on track with regular in-person or remote meetings.• Reduced operating costs through the implementation of projects and actions for improvement (increased productivity, reduced production costs, improvements in% of deliveries, reducing cancellations, improved sales productivity, reduced churn, improve the quality of customer service, loyalty programs).