Edgar C. Email and Phone Number
Edgar C. work email
- Valid
- Valid
- Valid
Edgar C. personal email
An experienced leader with a proven track record in Infrastructure CyberSecurity compliance and, IT Operations globally. Recognized for restructuring IT Operations and Regional Datacenters resulting in substantial cost savings and operational efficiencies. Also, remediating infrastructure vulnerabilities, and full compliance in overseeing the internal and external audits.Proficient in managing Global Projects to harmonize regional practices with global initiatives. Demonstrated expertise extends to overseeing Infrastructure Retail Stores, IT SOX controls, CAPEX / OPEX management, Information Security, and IT Standards Definition.
-
Global Shared Services, Infra-Sec And Business Continuity ManagerOrbia Dec 2022 - PresentCiudad De México, México• As the respomsible of IT infrastructure security, I hold myself accountable for the day-to-day operations, monitoring both their quality and progress to guarantee timely and effective outcomes across our global assets. My role extends beyond mere oversight; I am committed to ensuring that all necessary security remediations are swiftly implemented across our infrastructure. • Moreover, I serve as the central point of contact for coordinating with shared services areas and local IT teams, ensuring alignment with IT infrastructure audit requirements and maintaining compliance standards. With a focus on continuity and resilience, I oversee the seamless execution of disaster recovery plans, from coordination to documentation, safeguarding our operations against unforeseen disruptions. -
It Manager & Digital Transformation ManagerCustomware Mar 2019 - Dec 2022Área Metropolitana De Ciudad De México• Evaluating ITIL maturity levels and eventually proposing and implementing an improvement plan for Service Desk and resolvers’ groups of core process Change Management, Problem Management, Event Management, Incident Management, and request fulfillment. Additional, defining KPIs and Metrics to monitor and control these.• Automating customer’s process automation through low code application cloud-based such as Human Resources and Asset Management aligned with ISO 55000. -
It Divisional ManagerBepensa Jul 2018 - Feb 2019Mexico City Area, Mexico• Leading the Business Unit’s IT area, in charge of the Infrastructure and Information Systems (ERP & CRM) moreover, managing the IT Budget (CAPEX & OPEX). • Reduced incidents priority 1 from 15 monthly to 1 quarterly, by implementing problem management life cycle for frequent issues, including the Datacenter Reallocation from an in-house datacenter to Axtel. -
Global It Service Desk ManagerAtento Corporate Jul 2014 - Jun 2018Mexico City Area, Mexico• Leading the implementation of Service Desk supporting first-level incidents and requests with an average of 25,000 contacts monthly, supporting the operation for America and EMEA 24 x 7.• Reducing 40% of critical incidents with the implementation of incident management, problem management, and change management and shift left activities from Field Service. Moreover, establishing these processes is common for all countries.• Developing and implementing a Quality Model for the Service Desk that helped to increase customer satisfaction by 15%. -
It Regional ManagerSony Electronics Sep 2012 - Aug 2014Mexico City Area, Mexico• Successfully Managed Datacenters in Latin America hosting 500+ Servers • Reduced Latin America branches incidents by around 30%, by implementing a “zero level support strategy” and self-service portal by enabling users to solve by themselves common and simple tasks. • Oversaw the infrastructure and application vulnerabilities remediation result of the security scans (Ethical Hack) with cero incidents. • Aligning IT operations and defining infrastructure standards of Latin America’s Retail Stores, resulting in 30% licensing cost reduction and increasing infrastructure availability by around 20%.• Leading Sony Branches to be the first region worldwide to be ready and compliant with IPv6 by migrating 500+ servers and 2500+ workstations. -
It Regional Assistant ManagerSony Electronics Aug 2006 - Sep 2012Mexico City Area, Mexico• Oversaw the implementation of Servers virtualization and consolidation from 800+ to 500+ resulting in cost savings of 40% in maintenance, licenses, and hardware. This project was presented by Sony’s president on the annual kickoff committee as a success case for the IT area. • Transformed Help Desk from a “support stage” into a “strategy area” becoming a Single Point of Contact for IT Organization.
-
Assistant Manager ItSony Comercio De Mexico Mar 2005 - Aug 2006Mexico City Area, MexicoSpearheaded the consolidation of End Users Support Tier 1 and Tier 2 of Latin America, created a standard portfolio service for LATAM, resulting in a reduction of 40% headcount with no impact on service levels.
-
Lan And Wan Security ChiefSony Comercio De Mexico Nov 2001 - Mar 2005Mexico City Area, Mexico• Installed, configured and hardening Sony’s website developed to attend the Sony Service Centers.• Planned, sized, executed, and closed a consolidation of 11 Domains’ across Latin America into a single domain for America, including around 300 servers and 1500 workstations, including the security policies, patch management, and antivirus implementation.
-
Pre-Sales CoordinatorTechnocare Aug 1997 - Oct 2001Mexico City Area, MexicoSupporting Wintel platform for Multinational companies, also approving and validating technical proposals. Moreover, administering customers contracts and following up with help desk implant resources
Edgar C. Education Details
-
Master'S Information Technology -
Computer Science
Frequently Asked Questions about Edgar C.
What company does Edgar C. work for?
Edgar C. works for Orbia
What is Edgar C.'s role at the current company?
Edgar C.'s current role is IT Manager | MIT Master Information Technology | Cyber Security | ISO 27000 | ITIL | OSA | PMP |.
What is Edgar C.'s email address?
Edgar C.'s email address is ec****@****msn.com
What schools did Edgar C. attend?
Edgar C. attended Universidad Tecmilenio, Universidad Del Valle De México.
Who are Edgar C.'s colleagues?
Edgar C.'s colleagues are Icaro C., Jesus Rivera, Sandy Katia Denisse Gonzalez Barajas, Stuart Steel, Yasir Al Yahya, Alberto Martinez, Naren Diaz Leon.
Not the Edgar C. you were looking for?
-
Edgar Rodriguez C.
Monterrey, Nle -
-
Edgar G. Navarro C.
Mexico City Metropolitan Area3gmail.com, gmail.com, mexiro.org
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial