Edgar Herrera Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

HopSkipDrive continues to growth at rapid pace and based on business needs was given opportunity to lead a team within the Safe Ride Support operation.- Manage day to day operations for a team of 10 direct reports and 60+ Specialists within Safe Ride Support- Develop training and support for specialists to use through their day to day - Develop and maintain protocols for incident handling- Engage with stakeholders to ensure customer satisfaction- Develop a Year over Year metric to ensure specialists are aware of the safety metrics and protocols

Los Angeles, California, United States

Oversee nationwide incident response (20+ markets) and provide immediate support for all users. Ensure that requests regarding CCPA are handled following the set policy.Worked with our vehicle insurance and driving behavior partners to ensure a safe platform and raise our safety metric year over year.

Los Angeles, California, United States

Create safety incident reports, take appropriate action per operations policies, and follow through clearly and consistently on every report.Met and exceeded response time OKR for Incident Reports and Escalation Cases. Clients were provided reports on average 3-4 hours after the incident was completed. Worked with key stakeholders to craft policies that can be operationalized while ensuring user safety and encouraging company growth.Recognize trends with user behavior/ride incidents through data analysis to create effective training and marketing campaigns.Created, tested, and deployed escalation protocols to ensure efficient crisis management/investigations.Coordinated cross-functional teams to continuously improve operational processes via tooling, telemetry, and communications.

A consulting contract guiding emergency preparedness and management for DHS through their initiatives with Central America partners. Key Objectives included:- Advising of emergency preparedness plans, procedures, protocols, and guidelines for the chosen municipalities to benefit from this initiative.- Development and implementation of Continuity of Operations Plans, procedures, protocols, and guidelines for the chosen municipalities to benefit from this initiative.-Delivering training and education to foreign government officials.

Los Angeles, California, United States

• Execute all aspects of airport security protocols ranging from X-ray of baggage, pat-downs, property search, and document verification.• Responsible for handling sensitive security information and maintaining it secured.• Maintain procedures and internal SOPs concerning safety and clearance of public.

Fullerton, California, United States

• Primary responder for on-campus emergencies• Experience in gathering information from electronics, CCTV, and location services based on scope of investigation• Conducted training of staff and students on safety procedures and emergency plans• Engaged with multiple law enforcement agencies based on incident/investigation needs

Long Beach, California, United States

Direct supervisor of 20+ officers in day-to-day safety operations• Assisted with requesting personal information and gatheringevidence for legal procedures• Managed and maintained personnel documentation rangingfrom background checks, new hire forms, profiles, and monthlypayroll• Organized training exercises with other agency partners anduniversity departments• Maintained and updated SOP and Policy handbooks forprogram• Lead decisions on staff disciplinary actions and policy violations

Long Beach, California, United States

Owner of graphic design/clothing business based out of Long Beach, CA.-Offers freelance graphic design work-printmaking capabilities to match clients need-selling of products via website and apps

Long Beach, California, United States

• Aided prosecutors in office tasks and during court proceedings• Organized files and documents for Summer Intern program• Analyzed criminal court cases based on requests fromprosecutors

Bachelors Degree, Criminology & Criminal Justice, 3.24

Master'S Degree, Crisis/Emergency/Disaster Management

Emergency Administration Services