Edgar Herrera
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Edgar Herrera Email & Phone Number

Senior Case Manager, Critical Escalations | Trust and Safety at Thumbtack
Location: Los Angeles Metropolitan Area, United States, United States 10 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Thumbtack
Role
Senior Case Manager, Critical Escalations | Trust and Safety
Location
Los Angeles Metropolitan Area, United States, United States
Company size
110 employees

Who is Edgar Herrera? Overview

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Quick answer

Edgar Herrera is listed as Senior Case Manager, Critical Escalations | Trust and Safety at Thumbtack, a company with 110 employees, based in Los Angeles Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Edgar Herrera.

Edgar Herrera previously worked as Safe Ride Support Associate Manager at Hopskipdrive and Trust and Safety Case Manager at Hopskipdrive. Edgar Herrera holds Bachelors Degree, Criminology & Criminal Justice, 3.24 from California State University, Long Beach.

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Thumbtack

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Profile bio

About Edgar Herrera

Hello, my name is Edgar and I specialize in the field of Trust and Safety. I spent several years gaining experience in criminal justice and homeland security. I have worked and volunteered at all levels of the criminal justice system (courts, law enforcement, and prisons). I now aim to take my investigative and emergency management skills to the tech sector to ensure users and companies are safe.At the end of the day, my goal is to leave a place better than how I found it. Let’s connect and work together!

Current workplace

Edgar Herrera's current company

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Thumbtack
Thumbtack
Senior Case Manager, Critical Escalations | Trust and Safety
Los Angeles, CA, US
Website
hopskipdrive.com
Employees
110
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Company profile
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10 roles

Edgar Herrera work experience

A career timeline built from the work history available for this profile.

Senior Case Manager, Critical Escalations | Trust And Safety

Thumbtack

Los Angeles, CA, US

Safe Ride Support Associate Manager

Current
Hopskipdrive

Los Angeles Metropolitan Area

HopSkipDrive continues to growth at rapid pace and based on business needs was given opportunity to lead a team within the Safe Ride Support operation.- Manage day to day operations for a team of 10 direct reports and 60+ Specialists within Safe Ride Support- Develop training and support for specialists to use through their day to day - Develop and.

Mar 2024 - Present

Trust And Safety Case Manager

Hopskipdrive

Los Angeles, California, United States

Oversee nationwide incident response (20+ markets) and provide immediate support for all users. Ensure that requests regarding CCPA are handled following the set policy.Worked with our vehicle insurance and driving behavior partners to ensure a safe platform and raise our safety metric year over year.

Feb 2024 - Mar 2024

Trust And Safety Associate

Hopskipdrive

Los Angeles, California, United States

Create safety incident reports, take appropriate action per operations policies, and follow through clearly and consistently on every report.Met and exceeded response time OKR for Incident Reports and Escalation Cases. Clients were provided reports on average 3-4 hours after the incident was completed. Worked with key stakeholders to craft policies that.

Mar 2022 - Feb 2024

Emergency Management Consultant

Current
U.S. Department Of Homeland Security

A consulting contract guiding emergency preparedness and management for DHS through their initiatives with Central America partners. Key Objectives included:- Advising of emergency preparedness plans, procedures, protocols, and guidelines for the chosen municipalities to benefit from this initiative.- Development and implementation of Continuity of.

Jun 2024 - Present

Transportation Security Officer

U.S. Department Of Homeland Security

Los Angeles, California, United States

  • Execute all aspects of airport security protocols ranging from X-ray of baggage, pat-downs, property search, and document verification.
  • Responsible for handling sensitive security information and maintaining it secured.
  • Maintain procedures and internal SOPs concerning safety and clearance of public.
Sep 2021 - Feb 2022

Hiu Campus Safety Officer

Hope International University

Fullerton, California, United States

  • Primary responder for on-campus emergencies
  • Experience in gathering information from electronics, CCTV, and location services based on scope of investigation
  • Conducted training of staff and students on safety procedures and emergency plans
  • Engaged with multiple law enforcement agencies based on incident/investigation needs
Jun 2020 - Oct 2021

Community Service Officer Head Supervisor

Csulb Police Department

Long Beach, California, United States

  • Direct supervisor of 20+ officers in day-to-day safety operations
  • Assisted with requesting personal information and gatheringevidence for legal procedures
  • Managed and maintained personnel documentation rangingfrom background checks, new hire forms, profiles, and monthlypayroll
  • Organized training exercises with other agency partners anduniversity departments
  • Maintained and updated SOP and Policy handbooks forprogram
  • Lead decisions on staff disciplinary actions and policy violations
Aug 2017 - Jul 2021

Small Business Owner

Eh Designs

Long Beach, California, United States

Owner of graphic design/clothing business based out of Long Beach, CA.-Offers freelance graphic design work-printmaking capabilities to match clients need-selling of products via website and apps

Aug 2016 - Aug 2020

City Prosecutor'S Office Intern

City Of Long Beach

Long Beach, California, United States

  • Aided prosecutors in office tasks and during court proceedings
  • Organized files and documents for Summer Intern program
  • Analyzed criminal court cases based on requests fromprosecutors
Jun 2017 - Aug 2017
Team & coworkers

Colleagues at Thumbtack

Other employees you can reach at hopskipdrive.com. View company contacts for 110 employees →

IR Impeccable Rideshare Impeccable Rideshare Colleague at Thumbtack United States, United States View → JE Jessica Eckert Jessica Eckert Colleague at Thumbtack Pittsburgh, Pennsylvania, United States, United States View → DJ Dallas Jackson Dallas Jackson Colleague at Thumbtack Lincoln, Nebraska, United States, United States View → OM Olivia Micu Olivia Micu Colleague at Thumbtack Burbank, California, United States, United States View → AP Arianna Price Arianna Price Colleague at Thumbtack Phoenix, Arizona, United States, United States View → SC Steve Contos Steve Contos Colleague at Thumbtack Bainbridge Island, Washington, United States, United States View → DD David Duong David Duong Colleague at Thumbtack Merced, California, United States, United States View → HR Huguette Rodriguez Huguette Rodriguez Colleague at Thumbtack Washington DC-Baltimore Area, United States View → GD Gregory Dutton, Mba Gregory Dutton, Mba Colleague at Thumbtack Oklahoma City Metropolitan Area, United States View → EB Erin Blackwell Erin Blackwell Colleague at Thumbtack Seattle, Washington, United States, United States View →
2 education records

Edgar Herrera education

FAQ

Frequently asked questions about Edgar Herrera

Quick answers generated from the profile data available on this page.

What company does Edgar Herrera work for?

Edgar Herrera works for Thumbtack.

What is Edgar Herrera's role at Thumbtack?

Edgar Herrera is listed as Senior Case Manager, Critical Escalations | Trust and Safety at Thumbtack.

Where is Edgar Herrera based?

Edgar Herrera is based in Los Angeles Metropolitan Area, United States, United States while working with Thumbtack.

What companies has Edgar Herrera worked for?

Edgar Herrera has worked for Thumbtack, Hopskipdrive, U.S. Department Of Homeland Security, Hope International University, and Csulb Police Department.

Who are Edgar Herrera's colleagues at Thumbtack?

Edgar Herrera's colleagues at Thumbtack include Impeccable Rideshare, Jessica Eckert, Dallas Jackson, Olivia Micu, and Arianna Price.

How can I contact Edgar Herrera?

You can use AeroLeads to view verified contact signals for Edgar Herrera at Thumbtack, including work email, phone, and LinkedIn data when available.

What schools did Edgar Herrera attend?

Edgar Herrera holds Bachelors Degree, Criminology & Criminal Justice, 3.24 from California State University, Long Beach.

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