Director Of Technical Operations
Current• Manage interdisciplinary teams of developers, dev/ops and Tier 2 staff across different continents• Designed a 6-9 months software, deployment and operations improvement plan and presented to the upper management for approval• Conduct regular one-on-one meetings with staff to identify challenges and opportunities in personal and professional growth• Responsible for hiring developers and technical staff• Advocate for process, technical, and automation enhancements• Communicate with customers and stakeholders to meet timelines and expectations • Collaborate across multiple teams, Product, Interoperability, and QA, to deliver highest quality products to our customersHighlights• Responsible as an internal project manager for the Canadian Clients' Cloud and PostgreSQL migrations• Developed a training strategy in collaboration with the Customer Operations Manager to upskill Tier 1 staff
