Edgar Leonard Email & Phone Number

Philadelphia, Pennsylvania, United States

• Install devices on the network including activating the network port, configuring the device on the network, installing standard software configurations, and updating databases with device information.
• Test and evaluate newly integrated software and modifications to current system and application software.
• Image devices.
• Monitor Division-wide systems daily to find and correct problems with disk usage, hardware, and software.
• Provide guidance to the Division’s scientific and engineering community which utilize the provided networking, security, and other system services.
• Design, plan, implement, and use database management software to add, delete, and update user information.

Philadelphia, Pennsylvania, United States

• Respond to tickets in ServiceNow in a timely manner and ensure resolution of all open technicalissues as required.
• Conduct software installs.
• Troubleshoot Microsoft Office applications i.e., windows 10 &11.
• Provide Tier 1 and Tier 2 technical support to end users via phone, email, remote session and/or onsitesupport as required.
• Change clients PIV, add, and remove user’s accounts in Active Directory.
• Image and reimage zero clients and laptops i.e., thin, and thick clients.

Kyotango, Kyoto, Japan

• Supervised security officers on my shift.
• Maintained leadership in the absence of the security manager.
• Managed shift schedule and shift change.
• Assisted the security manager with disciplinary actions.
• Assisted in supervising annual security training.
• Patrol secure and access-controlled areas.

Alaska, United States

• Supervised security officers on my shift.
• Maintained leadership in the absence of the security manager.
• Managed shift schedule and shift change.
• Assisted the security manager with disciplinary actions.
• Assisted in supervising annual security training.
• Patrol secure and access-controlled areas.

Kandahar Province, Afghanistan

Kuwait

Infantryman - 11B

Bachelor Of Applied Science - Basc, Homeland Security

Education record