Edgar Leonard Email & Phone Number

Philadelphia, Pennsylvania, United States

• Install devices on the network including activating the network port, configuring the device on the network, installing standard software configurations, and updating databases with device information.• Test and evaluate newly integrated software and modifications to current system and application software.• Image devices.• Monitor Division-wide systems daily to find and correct problems with disk usage, hardware, and software.• Provide guidance to the Division’s scientific and engineering community which utilize the provided networking, security, and other system services.• Design, plan, implement, and use database management software to add, delete, and update user information.• Update tickets in Alloy Navigator.

Philadelphia, Pennsylvania, United States

• Respond to tickets in ServiceNow in a timely manner and ensure resolution of all open technicalissues as required.• Conduct software installs.• Troubleshoot Microsoft Office applications i.e., windows 10 &11.• Provide Tier 1 and Tier 2 technical support to end users via phone, email, remote session and/or onsitesupport as required.• Change clients PIV, add, and remove user’s accounts in Active Directory.• Image and reimage zero clients and laptops i.e., thin, and thick clients.• Perform troubleshooting of outages, failed peripheral equipment, and system errors to includeprinters, cell phones, PDAs, VDI, and laptops.• On-site travel to between buildings to install hardware and troubleshoot technical issues.

Kyotango, Kyoto, Japan

• Supervised security officers on my shift.• Maintained leadership in the absence of the security manager.• Managed shift schedule and shift change.• Assisted the security manager with disciplinary actions.• Assisted in supervising annual security training.• Patrol secure and access-controlled areas.• Maintained security logs of each shift.• Reviewed security officer's weekly timecard before submission.

Alaska, United States

• Supervised security officers on my shift.• Maintained leadership in the absence of the security manager.• Managed shift schedule and shift change.• Assisted the security manager with disciplinary actions.• Assisted in supervising annual security training.• Patrol secure and access-controlled areas.• Maintained security logs of each shift.• Reviewed security officer's weekly timecard before submission.

Kandahar Province, Afghanistan

Kuwait

Infantryman - 11B

Bachelor Of Applied Science - Basc, Homeland Security

Education record