Edgar Marques

Edgar Marques Email and Phone Number

Junior Customer Solutions Expert @ Pipedrive
new york, new york, united states
Edgar Marques's Location
Sintra, Lisbon, Portugal, Portugal
About Edgar Marques

Focused professional with experience in customer support (3 years), experience as a supervisor (8 months), design (Freelance) and event production.Demonstrating good communication skills and encourages team collaboration to achieve customer satisfaction. Customer-focused and experienced in call center and team leadership with the proven ability towards and exceeding targets. Committed to delivering high service standards, with a dedication to delivering solutions, handling complaints and solving problems.

Edgar Marques's Current Company Details
Pipedrive

Pipedrive

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Junior Customer Solutions Expert
new york, new york, united states
Website:
pipedrive.com
Employees:
650
Edgar Marques Work Experience Details
  • Pipedrive
    Junior Customer Solutions Expert
    Pipedrive May 2024 - Present
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  • Unemployed
    Representante De Atendimento Ao Cliente
    Unemployed Jan 2024 - Jun 2024
    Agualva, Lisboa, Portugal
    View
  • Teleperformance
    Foot Locker Temporary Team Leader
    Teleperformance Jan 2023 - Sep 2023
    Lisboa, Portugal
    View
  • Teleperformance
    Foot Locker Customer Service
    Teleperformance Oct 2022 - Jan 2023
    Lisboa, Portugal
    Customer support for Foot Locker, responding to emails, chats and calls to solve issues such as wrong, damaged, lost or stolen orders, delivery issues, warranties, exchanges and refunds.I also assisted with agent training and post-training, having become a temporary supervisor after 3 months.
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  • Webhelp
    Leia Advisor - Apple Customer Service
    Webhelp Jul 2021 - Jul 2022
    Lisboa, Portugal
    Phone support for iOS, watchOS, macOS and other Apple products in English to resolve various technical problems, problems with payments, refunds, exchanges, theft and other situations.I worked with different age groups, nationalities and products, having also taken several courses relevant to the company and products offered by it.I also shadowed new agents post training (assisting with taking first calls, doubts with procedure and other relevant situations).
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  • Processar Ideias Lda
    Professional Course Internship
    Processar Ideias Lda May 2017 - Aug 2019
    Lisboa, Portugal
    Mandatory internship to complement the professional course, having gained experience in hardware repairs, website construction, customer service and various billing systems
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Edgar Marques Education Details

  • Escola Básica E Secundária Gama Barros
    Escola Básica E Secundária Gama Barros
    Computer Programming

Frequently Asked Questions about Edgar Marques

What company does Edgar Marques work for?

Edgar Marques works for Pipedrive

What is Edgar Marques's role at the current company?

Edgar Marques's current role is Junior Customer Solutions Expert.

What schools did Edgar Marques attend?

Edgar Marques attended Escola Básica E Secundária Gama Barros.

Who are Edgar Marques's colleagues?

Edgar Marques's colleagues are Joana Toste, Jerico Marcos, Külli Kruusla, Agne Kinks, Etienne Barrier, Matthew Wood, Evan Waechter (Rapp).

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