Supports, reviews, updates and escalates account maintenance requests and documents uploaded by Broker Dealers in NetX360.• Reviews Adoption Agreements to make sure all required information is on form and NetX360.• Reviews and updates account beneficiary information and allocation as requested.• Reviews and updates account registration to TOD and Joint accounts. • Updates account information as requested by Cashiering Team.• Reviews TCIP documents to confirm trustee powers.• Reviews New Account Forms to make sure all information required is on the form and NetX360.• Reviews W-9, Option and Margin Agreements to verify for completeness and signatures.• Reviews and updates Asset Management Accounts Checking and Debit Card Applications.• Reviews and resolves Dynamics Cases submitted by Broker Dealers.

On-Boarded 25,000 accounts to new billing system and wrote Agile JIRA Stories for account on-boarding processes. • Documented system sources for accounts migrating to Eagle.• Documented current on-boarding, reconciling and trading Derivatives (Futures) Processes.• Analyzed and documented impact of proposed system changes on workflows and staff. • Interacted with Technology / Operations Staff to implement solutions to improve processes.• Supported Advent APX System upgrades testing new features and validating accounts.

Performed initial funding for accounts migrating to the Managed Account Group.• Ran daily reports to verify accounts are in the correct trading groups and models.• Prepared and distributed Reg. 9 Report to Portfolio Managers for asset allocation review.• Onboarded new accounts and updated account information in Advent APX.• Supported and facilitated Separately Managed Account Activities based on the client’s requests.• Provided Compliance Department with client information to conduct CIP Review.

• Processed new account paperwork and verify proper documentation.• Supported portfolio managers and trading team in the management of accounts.• Acted as initial contact for consultant relationships for several managed account programs.• Supported and facilitated Separately Managed Account Activities based on the client’s requests.• Prepared presentations, reports and responded to retail/wrap program sponsors’ inquiries.• Onboarded new accounts and updated account information in Advent APX.• Prepared and distributed Reg. 9 Report to Portfolio Managers for asset allocation review

• Facilitated process for design and implementation of new measures. • Maintained and managed change for new metrics, reporting formats and database. • Validated and analyzed data for repository production. • Developed data retrieval techniques to enhance reporting processes.• Performed and reconciled money movement for daily postal payments for statement rendering.• Supported the migration of Lockbox Accounts to a Y2K Compliant Image System. • Coordinated weekly work plan and status meetings with project team leaders.• Assigned and tracked all system-related incidents.

• Supported bank merger conversion of Corporate Trust and IPB Accounts.• Conducted OFAC Review of Account Client information.• Analyzed and mapped data transferred to the Pace system. • Identified gaps on systems, services and products offered to customers. • Used PC-based tools like Excel and Word to sort and distribute relevant information. • Reviewed the integrity of the data to be mapped to trust system.• Verified the balances of accounts to be transferred during bank mergers. • Identified risk areas to minimize liabilities to the bank.

• Supervised and coordinated the collection of debt service payments from various obligors. • Reviewed open cash receivables daily to minimize the liability to the bank. • Developed schedules for monthly administrative reports and mailing of debt service bills. • Organized and delegated tasks for seven associates on payment dates.

• Collected debt services payments and authorized interest and principal payments. • Processed and reconciled municipal securities interest, principal, D.T.C and call payments.• Generated various reports to verify movement of funds to cover principal and interest payments.