Edgar Ochoa Email & Phone Number

Lindon, Ut, Us

Pleasant Grove, Ut, Us

• Monitor all IT inventory tracking, shipping and receiving.• Assisting with Active Directory, Google Suite, O365, Bluebeam, Printer/Copiers, LAN/WLAN and Windows 10 issues for all internal users which includes Install and configure hardware and software components.• Support 3rd party vendor software installation, maintain and update for users to keep up with day-to-day operation.• Maintain and monitor all iPhone and iPads via AirWatch program to include the maintenance and update of the iOS and hardware.• Train employees by either LogMeIn Remote or by phone on how to use software and hardware, troubleshoot issues and provide technical support when needed.

Chicago, Illinois, Us

- Monitor and respond to incoming IT requests to resolve ticket requests, applications, hardware, software, system failure, also use Active Directory to verify information of accounts while providing customer support to multiple users at once by using problem solving skills. - Guide and reactive DUO Mobile Accounts when a User purchased a new phone or switched to a tablet to use VPN until a new device arrives. Provide technical support to users on Five 9 Contact Center Systems by resetting accounts, analysis, testing, verifying roles and skilling, uninstalling and reinstalling Contact center software and applications.- Provide admin support for Broker Office to verifying accounts have been created, reset passwords, update emails and if account have not been created by using Salesforce Dashboard to verify Carrier Certification (i.e Humana, UHC, Aetna, WellCare, Anthem etc.) would be missing to hold the process for the account to be created.- Salesforce User for our Agent Sync Dashboard and other Salesforce platforms which supported over 2,000 users.- In charge of the Lastpass Password Manager Program in which support over 2,000 active users to conduct reset password, fix account issues and create account by using Last Pass Admin Console and then adding user to the LastPass SSO Folder Group by using the Active Directory to prepare accounts for Okta Migration.

 Maintain all training support materials via Office 365 while preparing materials to advice supervisor on their personnel on educational requirements, status report, and day to day operation while attending training meetings daily. Plan, organize, or manage work and lead 10 staff members to support a logistics company over 100 personnel ensure that the work equipment in office and in vehicle are working properly to ensure readiness for daily operations.  Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems and backing up computer data on network files shares, external media and comply with information security training. In charge with receiving, handling, storing, maintaining equipment, and controlling items within a storage and distribution system using various program in which Microsoft Excel or Access which involving analytical and managerial skills.  Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers while performing clerical or technical supply support work necessary to ensure the effective operation of ongoing supply activities.

Master'S Degree, Computer Information Systems

Bachelor Of Business Administration - Bba, Computer/Information Technology Administration And Management