Edgar Ramirez Email & Phone Number

Dominican Republic

Liaison between WFM and L&D for all activity planning; coordination.POC of managing PTO approvals, activity entries, terminations, new hires, and promotions in the designated tools.Prepare, distribute, and communicate payroll updates, and EOM bonuses distribution through the employees.Assist with exceptions, tickets, process improvements; absents, OT, and Employee timeclock platform tracking.

Record, compile and communicate factors impacting operation.Analyze intraday capacity to determine ability, followed by suggesting overtime recruitment and updating schedules.Utilize Teleopti WFM to report adherence and intraday activities, and use Twilio Flex for staff management to efficiently handle the incoming volume.

Dominican Republic

Ensure compliance with the metrics established for each line of business under my charge, monitoring the volume of calls received in real-time.-Ensure compliance with metrics at the center through the study and processing of analytical and statistical data. -Identify and report anomalies of systematics operations. -Suggest improvements in personnel management based on experiences and statistics. -Keep a record of staff behavior in meeting arrival, departure, and control of assigned break times.

Dominican Republic

Assist in the translation of calls in real-time from English to Spanish for multiple customer services and provide technical assistance to our clients to solve adverse situations with our product.

Dominican Republic

A cargo del mantenimiento e incremento de cartera mediante el seguimiento a los clientes fidelizados y captación de nuevos clientes. -Encargado del incremento de cartera mediante visita y promoción a los clientes potenciales. -Encargado de fidelizar los clientes en cartera mediante la apertura de nuevas líneas de crédito.-Promover los productos de crédito con los clientes fidelizados y clientes potenciales.-Encargado de reducir el monto en atraso a través de cobro compulsivo mediante o llamadas telefónicas.-Encargado de dar seguimiento a los acuerdos de pago mediante llamadas y visitas de control para el cumplimiento de los mismos.

Relaciones Internacionales, Negocios Internacionales/Comercio Internacional

Manejador De Paquete De Oficina E Internet, Computer Science