Edgar Serrano

Edgar Serrano Email and Phone Number

Sr. Administrator and Market Development @ DaVita Kidney Care
Downey, CA, US
Edgar Serrano's Location
Downey, California, United States, United States
About Edgar Serrano

Director of business development with a successful background in sales and marketing management in the healthcare industry and the non-profit sector. My objective is to continue to excel while providing excellent customer service and upholding an organized management philosophy.

Edgar Serrano's Current Company Details
DaVita Kidney Care

Davita Kidney Care

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Sr. Administrator and Market Development
Downey, CA, US
Website:
davita.com
Employees:
38009
Edgar Serrano Work Experience Details
  • Davita Kidney Care
    Sr. Administrator And Market Development
    Davita Kidney Care
    Downey, Ca, Us
  • Father-Con
    Board Member
    Father-Con Jul 2024 - Present
    California, United States
    Father-Con Mission: To bring a revival of the fundamental role of fatherhood to today’s family unit.Father-Con Vision: To see loving, engaged fathers at the core of every family unit, and support for all those serving in the role of father figures.Fathers Make A Difference Father-Con was conceived after years of working on the prevention of human trafficking. Fathers intersect with human trafficking in several ways: Personal behavior with pornography and commercial sex buying Not modeling healthy male responsibility for sonsRaising daughters who are vulnerable to being exploited. Of course, girls can also be traffickers and boys can be victims, but the majority of buyers of sex are men and the majority of victims of human trafficking for sex are girls. The deceptive sense of anonymity provided by the internet, has lured both adults and children into dangerous ways of thinking and behaving. What Men Can DoWhen men prioritize being trustworthy and create space for children to feel safe and value honesty, the threat of being groomed and exploited greatly reduces.50years of studies show that an engaged and attentive father or father-figure can remove many of the risk factors that traffickers exploit in recruiting and grooming of children for sexual commercialization. Researchers found that the number one factor in developing empathy in children was father involvement. Richard Koestner, et al., “The Family Origins of Empathic Concern: A Twenty-Six Year Longitudinal Study,” Journal of Personality and Social Psychology 58 (1990): 709-717.Affection from dads can help children grow up to be more satisfied with their lives and accepting of themselves. “The Role of Remembered Parenting on Adult Self-Esteem” Riley L. Marshall, Colin R. Harbke, Lisabeth Fisher DiLalla
  • Davita Kidney Care
    Sr. Administrator / Market Development
    Davita Kidney Care Oct 2019 - Present
    601 Hawaii St. El Segundo, Ca 90245
    • • Delivering comprehensive care to ESRD patients, while helping them access and manage all their healthcare needs.• Managing daily activities of all Special Needs Plan (SNP) clients (members and providers alike).• Supporting the SNP team (Nurse practitioner, Registered Nurse, and Care Coordinators) to achieve success with their clinical operations by implementing BDPs to positively impact patients.• Overseeing eligibility, claims, authorizations, or referrals for all SNP clients to avoid an appointment rejection.• Involved in directly analyzing processes with 120 IDT departments to identify, recommend, and implement changes to improve the quality and effectiveness of the SNP care services.• Lead team communications regarding SNP metrics, policy adherence, and CMS compliance.• Weekly communication with DaVita and SCAN leadership teams appraising significant matters, concerns, or trends, and scheduling direct communications with the corresponding stakeholders.• Continually becoming a subject matter expert on all SNP client business rules and operations.• Identifying direct Referral Sources: hospitals, nephrologists, internists, pediatricians, primary care physicians, hospitalists, vascular access surgeons, interventional nephrologists, interventional radiologists, all of the above-listed physician types nurses, physician assistants, nurse practitioners or practice managers, hospital discharge planners and case managers, vascular access centers, ambulatory surgery centers, skilled nursing facilities, rehabilitation facilities, immediate family members, etc.• Collaborating with newly recruited, hired, trained, and teammates so they may reach their full potential, maintaining a customer-focused, high-functioning team.• Drafting, implementing, and executing best successful practices while ensuring an industry-leading customer service experience for SNP clients.
  • Alhambra Healthcare & Wellness Centre
    Director Of Marketing
    Alhambra Healthcare & Wellness Centre Apr 2019 - Present
    Alhambra, California
    Direct and execute the implementation and deployment of strategies and broad business objectives at a hospital or Service Area level Provides objective data and analysis that enables hospital and service area leadership to make informed decisions and achieve strategic growth (if NO director level position in the service area or hospital).Work with key internal and external stakeholders including physicians to ensure growth strategies are effectively deployed and results are monitored.Create, implement and monitor tactical plans that are aligned with key business and strategic initiatives.Promote corporation and ensure positive stakeholder relations through active local and service areas community engagement.
  • Living Waters Publications
    Nonprofit
    Living Waters Publications Nov 2017 - Mar 2019
    Bellflower, Ca
    • Analysis of strategic partnership opportunities and develop problem-solving strategies.• Identify trends to increase and drive a robust pipeline of deals.• Screen potential partnership and analyze market, deal requirements and financial implications.• Lead group meetings with executive-level counterpart.• Negotiate strategies and positions by examining risks and estimating partners’ needs and goals.• Manage execution opportunities through close collaboration with internal and external parties.• Deliver regular performance updates to partners and internal constituents.• Manage and establish relations with accounts while ensuring excellent customer satisfaction.• Introduce marketing strategies and special product launching promotions and events.• Collaborate with community organizations and internal staff to arrange movie screening events.• Warehouse management, packing, shipping and receiving and product inventory inspection. • Call on donors (Major Gifts) and cultivate organizations' vision and goals.• Prepare special events designed to drive financial support.• Develop information pipeline with donors and present the organization’s stewardship procedures. • Meet with community leaders and develop partnerships.• Regularly meet with potential financial support partners and "ask" for their support. • Customer support for Spanish speaking customers via incoming calls, emails, and sales orders.• Organize events and cultivate a Hispanic-based niche of potential financial supporters.
  • Altamed Health Services
    Enrollment Development Specialist 1
    Altamed Health Services Jan 2013 - Dec 2017
    El Monte, Ca
    AltaMed PACE. Community Affairs, the Specialist. Responsible for maintaining and cultivating relationships. Increased brand awareness as a representative of AltaMed in the community and coordinated outreach, grassroots activities, forums, town hall meetings, and health fairs. Knowledgeable resource about AltaMed’s programs and services in the community. Collaborated with community partners such as religious groups, schools, and organizations. Closely connected services to the community.
  • Mirada Hills Rehabilitation Hospital
    Director Of Business Development
    Mirada Hills Rehabilitation Hospital 2007 - 2013
    Greater Los Angeles Area
    • Exhibited maturity and self-control while resolving conflicting accounts.• Strengthened sales account performance by 75%.• Created a healthier bridge of communication with challenging physicians and hospitals.• Communication of ideas, and data with a focus on team diversity with fairness and respect.• Negotiated new contracts with unexpected and out-of-range customers.• Disciplined organization and completion of Medicare admissions by 100%.• Kept a close watch on industry trends and effectively created business development strategies.• Ensured quality of the daily processes with physicians, hospitals and other referring sources.• Ensured compliance with all regulatory and contractual insurances.• Extended and increased Medicare Average Daily Census maintenance by 80%.• Weekly staff supervision, meetings, presentations with a focus on implementing high-quality care.
  • Orange County Rescue Mission
    Major Gifts Officer
    Orange County Rescue Mission Jan 2005 - Dec 2006
    Orange County, California Area
    Helped donors accomplish their philanthropic goals.Secured major gifts at the $500 to $5000 level with the goal of raising $100,000 annually.Managed systems. Tracked and cultivated donors and prospects.Managed donor database and wealth screening tools.Worked with the development department to align efforts and set goals.Direct donor communication, face-to-face solicitations, and assisted the board and other staff with their solicitation.Acknowledged major donors through public and private recognition.Tracked and reported progress using specific metrics.
  • Universal Music And Video Distribution
    National Sales And Marketing Director
    Universal Music And Video Distribution Jan 1999 - Oct 2003
    Universal City, Ca

Edgar Serrano Skills

Positive And Approachable Attitude With A Customer Focus Mass Merchant One Stop And Ditribution Accounts Inventory Management Internet Manufacturing Advertising Budgeting Responsibilities Bi Lingual Sales And Advertising In Depth Managerial Experience With Multiple Level Staff Members Spanish.background In Marketing Music Retail

Edgar Serrano Education Details

Frequently Asked Questions about Edgar Serrano

What company does Edgar Serrano work for?

Edgar Serrano works for Davita Kidney Care

What is Edgar Serrano's role at the current company?

Edgar Serrano's current role is Sr. Administrator and Market Development.

What schools did Edgar Serrano attend?

Edgar Serrano attended Rio Hondo College.

What skills is Edgar Serrano known for?

Edgar Serrano has skills like Positive And Approachable Attitude With A Customer Focus, Mass Merchant, One Stop And Ditribution Accounts, Inventory Management, Internet, Manufacturing, Advertising Budgeting Responsibilities, Bi Lingual, Sales And Advertising, In Depth Managerial Experience With Multiple Level Staff Members, Spanish.background In Marketing, Music Retail.

Who are Edgar Serrano's colleagues?

Edgar Serrano's colleagues are Katie Huber, Robson Enfermagem, Basel Abushamat, Richard Joe, Rdn, Ashley Searcy, Kelly Wensmann, Maria Monge.

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