Edgar Torres Email & Phone Number

Winter Garden, Florida, United States

Skybox Communications provides consultation services and resources that make your journey to the cloud simple and effective.

Orlando, Florida Area

Managed up to 60 indirect reports. Assisted in establishing the Mortgage Collections Department in Orlando, FloridaResponsible for hiring, training, coaching, and developing agentsResponsible for managing production initiativesDrive work quality enhancements and service levels to increase client satisfactionHandled escalated complaints via Sales Force Assisted in the preparation of the Consumer Real Estate Monthly Deck for Executive ManagementStrong negotiation skills when collecting on past due accountsEnforced company policies and procedures and maintained accurate recordsUpdated policies and procedures as needed

Responsible for developing action plans to ensure career path development Primarily responsible for managing production initiativesResponsible for training and development of the Customer Relations team both domestically and internationally; travelled to Mumbai and Bangalore IndiaSupport organizational infrastructures and maintain retention while improving bench strengthHandled escalated calls as neededStrong negotiation skills Enforced company policies and procedures and maintained accurate recordsWorked with Policy and Procedure committee to maintain accurate records of departmental guidelines