Edgar Bolaños Ugarte Email & Phone Number

Heredia, Costa Rica

Costa Rica

Quality Control Director at Critical Mass ArtBot-Studio, contributing to the studio’s foundational growth and future success. Adept at navigating the convergence of technology, data, media, and creativity, I ensure the highest standards of quality. As a communicator, I collaborate seamlessly with Producers, Design Supervisors, and Technical artists to ensure error-free asset delivery. With an amazing team of QC specialists, we monitor production compliance, manage QC requirements, and continually enhance processes. My role involves planning, scoping, talent recommendations, compliance enforcement, and mentoring the team. I bring a holistic view to project oversight, applying QC expertise to diverse digital outputs, including video executions, mobile applications, HTML banners, and more. Eager to contribute to the dynamic and innovative landscape of advertising, I thrive in fast-paced environments and continuously seek opportunities for improvement and automation.

Costa Rica

Project/Program Management: Responsible for building relationships with internal clients, understanding their goals, and defining and managing projects (scope, schedule, budget) to ensure transparency and successful delivery in order to meet project goals and support the VMware brand.Manage and mitigate cross-functional needs and dependencies​Create clarity of roles and responsibilities, drive ownership​Orchestrate stakeholders, including leading relevant working groups and governance structures​Consult with stakeholders and partner with creative team to develop customer journeys and creative briefs to guide brand experiences ​Manage, create, and publish brand content across a variety of platforms including web portals, events, internal social sites, and email to engage and inform internal audiences​Regularly assess and report on VMware brand effectiveness, with a focus on delivering an excellent experience for agencies and internal stakeholders and improving our understanding of audience needs so we can scale and improve self-service enablement​Make recommendations and for ongoing optimization to brand team training, resources and communications to ensure a customer-first experience, and then execute on those recommendations​

Costa Rica

Project/Program Management: HR Web and Content Expert for Human Resources Centers of Excellence including Benefits, Compensation, Development, Talent Acquisition, and others.Execute and manage timely HR and Manager digital projects to ensure our content and all corresponding content types (videos, articles, pages, documents and calendar events) is fresh and accurate, using content management frameworks and solutions such as Sharepoint, Drupal, WordPress and AEM.Manage stakeholder groups at different seniority levels and in different regions, COEs/Functions to address and drive their content strategy forwardCollaborate with a Technical Partner in a two in a box model, focused on enhancing HR COE Web and Content requirementsPersonify HR content requirements through supporting Imagery/visuals and design elements in compliance with branding guidelinesConsult with HR subject matter experts in different regions to ensure that we are providing employees and managers with content that is easy to find, relevant and easy to consumeManage and build reports, scorecards and analytics on Direct access content for different stakeholder groupsAudit existing content for quality and partner with COE Champions and content owner to drive continuous web and content improvementsDocument existing Web & Content solutions and processes for HR with a view to simplify current processesManage projects to improve our web and content solutions, in partnership with the rest of HR, Comms, IT and other independently run programs.Influence and partner with HR COEs, HR PMO, Digital Comms, IT and other key related stakeholders to drive HR Web & Content requirements needed for Projects.Manage cross-functional projects that enable direct access’s content strategyChange Management-Manage and lead change engagements with various stakeholder groups in HR to drive Business continuity and manage change for new Web and content solutions

Costa Rica

• Quality Assurance work for BIOVIA on software especially developed for a collaborative environment.• Creation, maintenance and execution of Test plans, test cases and scripts.• Work closely with Stakeholders, Project Managers and Delivery Managers for successful delivery of projects.• Estimation of QA efforts for forthcoming projects• Creation of QA processes and best practices• Technical troubleshooting, Debugging, isolate, and report defects identified through test failure.

Costa Rica

• Software testing, release management quality assurance, technical support and project management for a major US Bank; external and internal applications; web-based and other proprietary tools• Traveled to US for 3 months to capture their QA process and document procedures for implementation in the Costa Rica office• Responsible for executing and maintaining program management processes, ensuring products meet and exceed client expectations. Gathering feedback and requirements from clients as well as communicating needed changes to development team.• Creation and Maintenance of Test plans, Tests cases, Scripts and general trouble tickets• Defect and issues tracking• Use of QA tools such as JIRA, HP ALM Quality center• Work closely with Developers and Line of business stakeholders on every step on the project• Project management: project tracking, resource assignment and risk assessment• Mentoring new members of the team

Costa Rica

• Software testing, Management quality assurance, technical support and project management.• Creation, maintenance and execution of test cases/scripts and test plans.• Worked with brands such as Ford, Mercedes Benz and Marc Jacobs.• Creation, maintenance and execution of the Test Strategy.• Coordinate with client and third party sites any changes or requirements. • Communicate effectively all of the clients requests and procedures to the rest of the team• Creation and maintenance of a Quality Assurance plan to promote good practices and improvement between team members.

Heredia, Costa Rica

• Software testing, Management quality assurance, and project/team management.• Creation, maintenance and execution of the Test Strategy• Quality Assurance and Analysis of Digital campaigns, trafficking and metric statistics.• Coordinate with client and third party sites any changes or requirements. • Management of assets for the production of the digital units.• Communicate effectively all of the clients requests and procedures to the rest of the team• Creation and maintenance of a Quality Assurance plan to promote good practices and improvement between team members.• Disciplinary actions, hiring, recruiting.• Coaching, training and mentoring of team members• Work done on other Quality Assurance roles for companies such as General Motors (Chevrolet, Hummer), Microsoft, AT&T, Yahoo! and Google.

• Serve as point of contact between the center and Accounts, Programs and clients. • Establish a relationship between the company and its clients and secure proper documentation of processes. • Create, update and maintain the employee's access and security information in a centralized way. • Troubleshoot and fix issues with the users applications and tools.

Lic., Produccion Audiovisual

Producción Audiovisual (Communications, Media and Film)

Bachelor'S, Graphic Design

High School Bachelor'S, High School/Secondary Diplomas And Certificates