Edgar Bolaños Ugarte Email & Phone Number

Heredia, Costa Rica

Costa Rica

Quality Control Director at Critical Mass ArtBot-Studio, contributing to the studio’s foundational growth and future success. Adept at navigating the convergence of technology, data, media, and creativity, I ensure the highest standards of quality. As a communicator, I collaborate seamlessly with Producers, Design Supervisors, and Technical artists to.

Costa Rica

Project/Program Management: Responsible for building relationships with internal clients, understanding their goals, and defining and managing projects (scope, schedule, budget) to ensure transparency and successful delivery in order to meet project goals and support the VMware brand.Manage and mitigate cross-functional needs and dependencies​Create.

Costa Rica

Project/Program Management: HR Web and Content Expert for Human Resources Centers of Excellence including Benefits, Compensation, Development, Talent Acquisition, and others.Execute and manage timely HR and Manager digital projects to ensure our content and all corresponding content types (videos, articles, pages, documents and calendar events) is fresh.

Costa Rica

• Quality Assurance work for BIOVIA on software especially developed for a collaborative environment.
• Creation, maintenance and execution of Test plans, test cases and scripts.
• Work closely with Stakeholders, Project Managers and Delivery Managers for successful delivery of projects.
• Estimation of QA efforts for forthcoming projects
• Creation of QA processes and best practices
• Technical troubleshooting, Debugging, isolate, and report defects identified through test failure.

Costa Rica

• Software testing, release management quality assurance, technical support and project management for a major US Bank; external and internal applications; web-based and other proprietary tools
• Traveled to US for 3 months to capture their QA process and document procedures for implementation in the Costa Rica office
• Responsible for executing and maintaining program management processes, ensuring products meet and exceed client expectations. Gathering feedback and requirements from clients as well as communicating needed changes to.
• Creation and Maintenance of Test plans, Tests cases, Scripts and general trouble tickets
• Defect and issues tracking
• Use of QA tools such as JIRA, HP ALM Quality center

Costa Rica

• Software testing, Management quality assurance, technical support and project management.
• Creation, maintenance and execution of test cases/scripts and test plans.
• Worked with brands such as Ford, Mercedes Benz and Marc Jacobs.
• Creation, maintenance and execution of the Test Strategy.
• Coordinate with client and third party sites any changes or requirements.
• Communicate effectively all of the clients requests and procedures to the rest of the team

Heredia, Costa Rica

• Software testing, Management quality assurance, and project/team management.
• Creation, maintenance and execution of the Test Strategy
• Quality Assurance and Analysis of Digital campaigns, trafficking and metric statistics.
• Coordinate with client and third party sites any changes or requirements.
• Management of assets for the production of the digital units.
• Communicate effectively all of the clients requests and procedures to the rest of the team

• Serve as point of contact between the center and Accounts, Programs and clients.
• Establish a relationship between the company and its clients and secure proper documentation of processes.
• Create, update and maintain the employee's access and security information in a centralized way.
• Troubleshoot and fix issues with the users applications and tools.

Lic., Produccion Audiovisual

Producción Audiovisual (Communications, Media and Film)

Bachelor'S, Graphic Design

High School Bachelor'S, High School/Secondary Diplomas And Certificates