• Investor Engagement: Proactively engaged with potential investors, addressing inquiries, booking between 3 to 5 leads Daily providing a comprehensive understanding of the opportunities.• Conducted lead follow-up activities, contributing to increased investor participation.• Task and Reminder Setting: Implemented systematic tracking of customer interactions, maintained up-to-date contact information, and established tasks and reminders for effective follow-up, ensuring a proactive approach to investor relations.• CRM Management: Spearheaded the development and optimization of Work Flows and triggers within PipeDrive CRM, ensuring seamless tracking and management of investor interactions and took charge of comprehensive data management within PipeDrive. • Spearheaded the development and optimization of workflows and triggers within PipeDrive CRM and successfully implemented and managed the integration of the Phone Platform “JustCall”.Community Manager Responsibilities:• Increased Facebook engagement and Reach of the “FirstAidForFree” Facebook Page by 1.1K% (62,458), 306% increase in Instagram reach (7,313), publishing more and better FB posts and through targeted email marketing campaigns.• YouTube Management: Oversaw the YouTube channel for FirstAidForFree.com, effective YouTube management uploading all the website videos and editing those to create YT shorts.

I am responsible for building cross-channel customer journeys and driving better business outcomes through the following tasks:- Manage and optimize comprehensive paid Facebook Ad campaigns- Market research (Real Estate), audience building, and ad creation- Manage social performance reporting process, communicating results with CEO as needed and on a weekly basis.- Design and create various Facebook Ads digital through Canva- Communicate consistently and professionally with CEO- Confidently provide partner's support- Cold Outreach Specialist: Cold outreach to prospective clients from Facebook (Meta) interested in buying, or selling a house.- Schedule appointments for Listing and Real Estate Specialist (Licensed RE Agents / Mortgage Brokers)- Input/manage client & lead databases- Conduct lead follow up & nurture leads until appointments are set- Track customer interactions, keep contact information up to date, Set tasks and reminders for follow-up with contacts- CRM Management: Building Work Flows and triggers, monitoring and managing it (HighLevel)- Access, view, edit, and delete data across the CRM (HighLevel)- Build custom sets ( Workflows and triggers) for special use cases- Build and maintain workflows for individual users or teams- ISA personal monitoring and management

In charge of customer satisfaction online and offline KPIs achievements.

Responsibilities:Looking for commercial opportunities, strategic alliances and new market trends.Plannify, direct and controlling sales strategies. In charge of media interviewsAchievements:Strategic alliance with Canadian company to commercialize internet servicesthrough a white-label model; Alliance with the Collegiate Union of ColombianNotaries ( U.C.N.C.). SEM strategies development (Adwords) increasing 30%website visits with a very low budget.

Responsibilities:Guarantee the customer service quality; Implementation and measurement ofcustomer satisfaction level indicators. Direct and control the customer servicedepartment. Designing the online positioning strategy.Achievements:Improving service and reducing costs by changing all the providers, new CMSimplemented (WHCMS) to improving service. Commercial alliance with an indiancompany to offer new products. Design of quality formats as managementindicators.

Responsibilities:Bilingual consultancy for Google Apps For Work (GSuite), Specialized in problemsresolution from the email and migrations department.Achievements:Recognition in three consecutive opportunities as the best consultant of theoperation due to the quality of my service.

Responsibilities:Management of the operational area, accounting, strategy design and control ofgoals compliance. Monthly reports on the state of the company.Achievements:Growing work together with the company from the operational area: first ascoordinator, then as Senior manager and finally as manager, position from which Imanaged to support all areas of the company thus managing to overcome thelosses and the break even.