Edgar Duncan Email & Phone Number

Birmingham, England, United Kingdom

Analyses, strategises and develops SEO content for magic42 - a Birmingham-based eCommerce website development agency. I work closely alongside the director to do:► Google Search Console, analytics and hrefs analysis of Search Engine Results Pages (SERPs)► Keyword research and implementation in content to enhance Search Engine Optimisation (SEO)► Creation of blog content on Magento, Shopify and e-Commerce-related disciplines► AI tool training, development and proofing of category page content for client websites► Case study creation for the magic42 website and their adaptation to other mediums► Social media content strategy and creation for director and company LinkedIn accounts► Email marketing with news, updates and new content, sent via HubSpot.

Cannock, England, United Kingdom

Developed and delivered content strategies for the UK’s leading spa management software solution. Presented these to the Chief Marketing Officer and Managing Director to align them with commercial roadmaps. Role included:► Researching and writing SEO-optimised blogs for thought-leadership► Writing editorials and case study content for press materials and website► Crafting, coding (HTML) and scheduling email marketing► Collating information for internal and client-facing newsletters► Creating partner and product landing pages to increase sales► Development of data sheets and proofing product brochures for prospects► Scripting, recording and editing how-to video content for YouTube► Researching and writing policy for law-abiding competitions and small print► Strategising content for Facebook, Instagram, Twitter (X) and LinkedIn via Hootsuite► Negotiating bookings for shows and media, managing the marketing budget► Working with a small marketing team to develop marketing campaigns.

Cannock, Staffordshire

Assisted the Chief Marketing Officer to craft content for blogs, social media, video, audio, brochures, articles, website, events and more. Much was the same in my above role, but in assistance.

Birmingham, United Kingdom

Communicated with clients to create and action a social media marketing strategy. This would also include researching content, create blogs articles and schedule social media posts via Buffer. Created and relayed reports based on the success of the content for future plans.

Acton Gate, Staffordshire

Focused on the resolution of complaints and customer service queries through letters, email, social media, website channels and occasionally phone. Focus was on building positive rapport, including:► E-mailing with carefully phrased communication to resolve management level queries,► Pro-active use of social media to efficiently resolve product and service complaints,► Encouraging sales with carefully phrased communication over Live Chat interactions,► Liaising with product suppliers and internal departments for order updates,► Researching product information for Q&A (FAQ), ensuring attention to detail is met,► Assisting customers with delivery requests and orders through telecommunication,► Interaction with the technical team to repair and enhance company website services.

Acton Gate, Staffordshire

Engaged with customers through both telecommunication and e-mail in order to resolve their queries. Primary work included chasing deliveries through specialised software, positively conveying details to the customer, and handling of statistics to ensure the satisfaction of the business, customer and colleague.

Sandy, Bedfordshire

Volunteer position. Spear-headed the task force's strategic promotion through local newspapers, council newsletters and press releases. Played a vital and leading role to publicise the task force, maintain a database and handle client enquiries. Outreach campaign harvested great success in volunteer sign-ups.

Bedfordshire

Knowledge of the Care of Substances Hazard to Health (COSHH) to ensure front of house cleaned in Homebase and Sainsbury's stores around the region, particularly. Displays of bathroom and kitchen areas maintained to a high level of cleanliness, in addition to toilet areas and staff areas. Seasonal position throughout my university study.

Ba, English With Creative Writing, 2:1

Activities and Societies: FECCLES Drama Society (actor/script editor), Flex Student Newspaper (writer)The course covered both English.

A Levels, Communication And Media Studies, A, B And C

Communication Studies (Psychology, Sociology, Media): A Film and Media: B English Language and Literature: C Key Skills Certificate

Gcse, 3 As, 3 Bs, 4 Cs

Activities and Societies: LibrarianEnglish Language: A English Literature: A Music: A Graphic Design: B Science (Double Award): BB Art.