Edgar Garcia Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Assisted in a comprehensive printer rollout initiative, overseeing the successful implementation of 70+ printers in the Chicago office, enhancing operational efficiency and user productivity.Provided expert-level support for networking issues, ensuring seamless connectivity and resolving technical hiccups for a diverse user base.Proactively supported over 5,000 employees across 30+ locations, offering timely and effective solutions to a wide range of IT-related concerns.Conducted in-depth troubleshooting and diagnostics for hardware and software malfunctions, reducing downtime and minimizing disruptions to workflow.Implemented and maintained robust IT documentation and knowledge base, enabling swift issue resolution and empowering end-users with self-help resources.Collaborated closely with cross-functional teams to deploy and configure software applications, optimizing user experience and system performance.

Spearheaded Backend Development initiatives, contributing to critical project milestones.Proficiently learned and applied Go (Golang) programming language, enhancing project efficiency and functionality.Crafted precise API specifications utilizing Swagger API, ensuring seamless communication between systems.Introduced and leveraged GORM, a Go library, optimizing database interactions and improving overall system performance.Extracurriculars:Demonstrated leadership as the Intern Team Captain, facilitating effective collaboration and achieving team objectives.Engaged in AWS Deep Racer, a hands-on learning experience, showcasing a keen interest in cloud technologies and autonomous systems.Distinguished participant in Hackathons, showcasing problem-solving skills, creativity, and the ability to thrive in dynamic, high-pressure environments.

Elk Grove Village, Illinois, United States

•Resolve basic to intermediate questions and issues related to application software, operating systems software, connectivity and phones.•Provide desktop, printer and phone support; performs hardware repair as necessary.•Upgrade and configure computers and phones as needed.•Appropriately escalate problems as required and monitors resolution progress until the issues is resolved to the caller’s satisfaction.•Assists with network and shared system applications administration.•Add and maintain users on the network; assign application access, ensuring security, and maintains their configurations are within standards.•Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.•Assist with the planning and implementation of network security, including maintaining firewalls, configuring VPN, managing host security, file system integrity and add/deleting users, etc.

Elk Grove Village, Illinois, United States

•Monitor the status of connections that have been moved to a production status•Investigate and resolve issues/bugs with existing code•Work with Account Managers, Engineers, and customers to determine best practices for connection design•Maintain a library of file specifications•Make modifications to existing connection code as requested by client•Test connections to ensure accuracy of transmission of data

Waukegan, Illinois, United States

• Troubleshoot/diagnose/resolve incidents through use of experience,available documentation and tools• Triage outage assessed as being critical/high priority and follow procedures to escalate incidents with Tactical Response Unit team• Managed over 40 customer calls per day• Maintain effective communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

Chicago, Illinois, United States

• Aiding Vice-President in formulating and administering organizational policies and initiatives including business planning, financial budgeting, executing operations, mentoring/coaching employees, and implementing process improvement and value proposition enhancement, through day-to- day branch management, either directly or through subordinate managers• Review analyses of activities, operations, qualities, and forecasts data to determine branch progress toward stated goals and objectives• Recruit, hire and train new managers and 12+ employees in their direct area

Deerfield, Illinois, United States

• Manage shared office space of 70+ Units• IT/Telecoms Support – Communications Room Patching, client customized IT configuration• Coordinate and action center improvements individually and partnering with contracted vendors• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Bachelor'S Degree, Computer Science

Activities and Societies: Software Engineer Lead at Google Student Developer ClubMinor in Information Technology

Education record