CUSTOMER SUCCESS SERVICES AND OPERATIONS PROFESSIONALSeasoned Information Technology professional with proven customer success management, HCM, software services consulting, professional services, and knowledge management operations experience in the US, Canada, EMEA, and Latin America. ► Clients (past/present): Google, Salesforce, Cisco, #Slack, Airbnb, Walmart, Visa, Sony, American Express, Wells Fargo, Schneider Electric, Amazon (Zappos), Credit Suisse, Siemens, PayPal, Pixar, Royal Bank of Scotland, GSK, and many others.► Advocacy: Make customer experience a key differentiator leading to adoption and repeat business► Strategic Account Management: Focused on medium to Fortune 500 Books of Business► Work Ethic: Highly motivated, dependable team player with excellent leadership and execution skills► Business Process: Passionate about process improvements and sustainable customer value► Collaboration: Sales, Product Management, Engineering, and Marketing► Culture: Excel in dynamic, high-growth, and entrepreneurial/start-up environmentsedgarcjimenez@gmail.com
Listed skills include Forrester, Financial Advisory, Positioning, Sales Strategy, and 225 others.