CUSTOMER SUCCESS SERVICES AND OPERATIONS PROFESSIONALSeasoned Information Technology professional with proven customer success management, HCM, software services consulting, professional services, and knowledge management operations experience in the US, Canada, EMEA, and Latin America. ► Clients (past/present): Google, Salesforce, Cisco, #Slack, Airbnb, Walmart, Visa, Sony, American Express, Wells Fargo, Schneider Electric, Amazon (Zappos), Credit Suisse, Siemens, PayPal, Pixar, Royal Bank of Scotland, GSK, and many others.► Advocacy: Make customer experience a key differentiator leading to adoption and repeat business► Strategic Account Management: Focused on medium to Fortune 500 Books of Business► Work Ethic: Highly motivated, dependable team player with excellent leadership and execution skills► Business Process: Passionate about process improvements and sustainable customer value► Collaboration: Sales, Product Management, Engineering, and Marketing► Culture: Excel in dynamic, high-growth, and entrepreneurial/start-up environmentsedgarcjimenez@gmail.com
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Head Of Customer Experience - Global OpsAttackiq Oct 2022 - PresentLos Altos, California, UsAttackIQ offers security products designed to help organizations validate and improvetheir security posture through Breach and Attack Simulation (BAS).AttackIQ is a founding MITRE Engenuity Center for Threat-Informed Defense (CTID) member. We believe deeply in MITRE ATT&CK and CTID's mission to advance a shared understanding of cyber adversary behavior and use that understanding to improve the effectiveness of defenses against cyberattacks. -
Advisor, Harvard Business Review CouncilHarvard Business Review Aug 2023 - PresentBrighton, Ma, Us -
Member Of The Board Of AdvisorsXrg May 2022 - PresentXRGlobal (XRG) builds virtual, augmented, and mixed reality solutions that revolutionize learning and development in Emerging Markets with the use of 3D modeling and simulation in training and operations support. XRG is The first virtual reality learning & development platform in emerging markets. -
Vice President Of Customer SuccessSimpligov Feb 2021 - Sep 2022Sacramento, California, Us -
Head Of Customer Success OperationsGigster Jun 2019 - Feb 2021San Antonio, Texas, Us -
Sr. Customer Success Executive, Global Strategic AccountsGainsight May 2018 - Jun 2019San Francisco, California, Us -
Sr. Customer Success Manager, Major AccountsWorkday Jul 2012 - Mar 2018Pleasanton, California, Us -
Sr. Director, Pmo Professional ServicesHumanconcepts, A Saba Company Jan 2011 - Jun 2012Sausalito, Ca, Us -
Senior Director, Managed Services OpsSeagate Technology Jan 2007 - Dec 2010Fremont, Ca, Us -
Manager, It Systems Process ConsultingAccenture Apr 2000 - Dec 2007Dublin 2, Ie
Edgar Jiménez Skills
Edgar Jiménez Education Details
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University Of California, Berkeley, Haas School Of BusinessManagement And Operations -
Harvard Business School Executive EducationEntrepreneurship & Leadership -
University Of California, BerkeleyLatin American Literature
Frequently Asked Questions about Edgar Jiménez
What company does Edgar Jiménez work for?
Edgar Jiménez works for Attackiq
What is Edgar Jiménez's role at the current company?
Edgar Jiménez's current role is Customer Success Professional at AttackIQ.
What schools did Edgar Jiménez attend?
Edgar Jiménez attended University Of California, Berkeley, Haas School Of Business, Harvard Business School Executive Education, University Of California, Berkeley.
What are some of Edgar Jiménez's interests?
Edgar Jiménez has interest in Soccer (Futbol), Writing (Spanish), Motocross, Water Skiing, Boxing, Golf, Travel.
What skills is Edgar Jiménez known for?
Edgar Jiménez has skills like Forrester, Financial Advisory, Positioning, Sales Strategy, Consulting, Market, Sound, Ibm, Prospects, Core Business, Global Hcm, Key Account Management.
Who are Edgar Jiménez's colleagues?
Edgar Jiménez's colleagues are Jose Barajas, Jacob Gratton, Lewis Roach, Emiliano Del Castillo, Ferrellalicia Black, Tamara Hutsell, Christopher Brake.
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