Edgar Leon Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

• Develop and maintain relationships with key stakeholders in the telecommunications industry to identify potential business opportunities for Verizon Business
• Identify and implement innovative solutions to improve operational efficiency and customer satisfaction Lead and mentor a team to ensure high-quality delivery of projects.
• Designed and implemented back-office integration using Restful and SOAP technologies.
• Implemented processes to assure software quality and integrity.
• Developed processes and mechanisms to organize and direct software development.
• Constantly interacted with customers and bridged the gap between customers' requirements and technology implementation.

• Developed application using CCXML and VXML with ASR and HSR approaches using Voxeo-VoiceObjects and Java, also leveraging C# and ASPX.
• As an Integral IVR Application Developer, I also coded all the necessary connectors to back- o f f i c e processes (Web Services Clients) using Java in Eclipse Version: Mars.2.
• Developed Unix shell scripts to automate CSV Integration and application deployment for OSX and Linux environments Developed applications using best practices and design principles.
• Supported VUI design process by introducing best practices.
• Participated in major projects for companies in the telecommunication and service markets.
• Successfully implemented the integration of ASR (Automatic Speech Recognition) and HRS (Human Speech Recognition®)Collaborate with clients to understand their business requirements and develop customized IT solutions.

• Responsibilities include driving the development of Spanish speech-enabled applications from UI design to grammar development and deployment and lead integration resource web application.Key Achievements
• Integrated systems using complex approaches that lead to reducing data synchronization time in 50% and integrations errors in 75%
• Leader of the Spanish design and development team
• In charge of conducting or overseeing all Spanish designs and grammar development
• Successfully tune speech applications achieving increase in customer satisfaction and reduction in call handling time.
• Participated as speaker in the main event on the speech industry (SpeechTek)

• Participated in key projects for one of the largest telecommunications provider in the USA. Participated in multidisciplinary teams. Achieve major cost cuts by designing and lead projects that resulted in customers.
• Managed development of complex speech enabled systems.
• Develop internal processes and help in roles definition.
• Promoted and deployed tools to increase efficiency.
• Recognized by our client who stated that they were “… impressed with your ability to take the user experience requested and quickly translate it into a design that supports the experience”

Managed software engineering projects through all life cycle phases from initiation to timely and accurate completion. Hire, train, evaluate, and lead teams of up to 10 software developers. Direct efforts designing architecture to integrate telecommunications, networking, websites, databases, and voice recognition interfaces. Oversee programming of.

• Developed systems for the banking industryDeveloped systems to integrate mainframe environment with UNIX and PC environment. Key Achievements:
• Developed system to distribute signature images across numerous branches for major Venezuelan bank.
• Created program to convert bitmap images to proprietary encoding.

Specialization, Data Science

Master, Mba / Ms-Itm

Activities and Societies: International Students Association

Bussiness Administration

Bachelor'S Degree, Computer Engineering

Education record