With over two decades of experience in system integration, software development, and human-machine interaction, I lead complex and innovative projects as a principal at Phase4 Systems, a leading provider of solutions for business challenges. Alongside a talented and diverse team, I design, develop, and implement customized and data-driven solutions that optimize performance, efficiency, and quality for clients across different countries and industries.My core competencies include business and process analysis and automation, user experience and satisfaction, software engineering project management, full life cycle system design and development, and system implementation and integration. I hold a specialization in data science from The Johns Hopkins University, and I have multiple patents and publications in the field of voice interaction. I am passionate about creating and applying user-centric and data-driven approaches that enhance communication and interaction capabilities for businesses and customers. My goal is to empower and enable them with cutting-edge and tailored solutions that leverage my deep cultural, language, and technical knowledge.
Phase4 Systems
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PrincipalPhase4 Systems Jul 2023 - PresentHouston, Texas, United States
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Principal ConsultantVerizon Business Jul 2019 - Jul 2023Houston, Texas, United States• Develop and maintain relationships with key stakeholders in the telecommunications industry to identify potential business opportunities for Verizon Business• Identify and implement innovative solutions to improve operational efficiency and customer satisfaction Lead and mentor a team to ensure high-quality delivery of projects.• Designed and implemented back-office integration using Restful and SOAP technologies.• Implemented processes to assure software quality and integrity.• Developed processes and mechanisms to organize and direct software development.• Constantly interacted with customers and bridged the gap between customers' requirements and technology implementation. -
Senior Software DeveloperInteractions Llc Jun 2010 - Jul 2019Developed application using CCXML and VXML with ASR and HSR approaches using Voxeo-VoiceObjects and Java, also leveraging C# and ASPX.• As an Integral IVR Application Developer, I also coded all the necessary connectors to back- o f f i c e processes (Web Services Clients) using Java in Eclipse Version: Mars.2.• Developed Unix shell scripts to automate CSV Integration and application deployment for OSX and Linux environments Developed applications using best practices and design principles.• Supported VUI design process by introducing best practices.• Participated in major projects for companies in the telecommunication and service markets.• Successfully implemented the integration of ASR (Automatic Speech Recognition) and HRS (Human Speech Recognition®)Collaborate with clients to understand their business requirements and develop customized IT solutions to meet their needs.• Studied and analyzed data to improve the quality of systems designed to interact with humans using speech recognition. Understanding the usage patterns, the mental models, and how well the proposed system aligned with user's expectations. -
Speech TechnologistWest Interactive Aug 2006 - Oct 2009Responsibilities include driving the development of Spanish speech-enabled applications from UI design to grammar development and deployment and lead integration resource web application.Key Achievements• Integrated systems using complex approaches that lead to reducing data synchronization time in 50% and integrations errors in 75%• Leader of the Spanish design and development team• In charge of conducting or overseeing all Spanish designs and grammar development• Successfully tune speech applications achieving increase in customer satisfaction and reduction in call handling time.• Participated as speaker in the main event on the speech industry (SpeechTek)• Developed internal procedures to be put in place to potentiate collaboration and reduce time-to-market.
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Voice It SpecialistIbm Mar 2005 - Jul 2006Participated in key projects for one of the largest telecommunications provider in the USA. Participated in multidisciplinary teams. Achieve major cost cuts by designing and lead projects that resulted in customers effectively self-servicing.Key Achievements:• Managed development of complex speech enabled systems.• Develop internal processes and help in roles definition.• Promoted and deployed tools to increase efficiency.• Recognized by our client who stated that they were “… impressed with your ability to take the user experience requested and quickly translate it into a design that supports the experience” -
Voice EngineerNetcom Voice Tech/Netcom Sistemas Jul 1997 - Sep 2005Managed software engineering projects through all life cycle phases from initiation to timely and accurate completion. Hire, train, evaluate, and lead teams of up to 10 software developers. Direct efforts designing architecture to integrate telecommunications, networking, websites, databases, and voice recognition interfaces. Oversee programming of critical and difficult code. Manage technological resource decision-making. Prepare and administer information technology budget. Monitor and enhance technology utilization. Troubleshoot and resolve developer and user problems. Provide client technical support on site. Prepare technical documentation.
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Senior Systems AnalystSiemens Nixdorf 1993 - 1996Developed systems for the banking industryDeveloped systems to integrate mainframe environment with UNIX and PC environment. Key Achievements:• Developed system to distribute signature images across numerous branches for major Venezuelan bank.• Created program to convert bitmap images to proprietary encoding.
Edgar Leon Education Details
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Data Science -
Mba / Ms-Itm -
Computer Engineering -
Colegio San Vicente De Paul
Frequently Asked Questions about Edgar Leon
What company does Edgar Leon work for?
Edgar Leon works for Phase4 Systems
What is Edgar Leon's role at the current company?
Edgar Leon's current role is Voice Interaction and Speech Technology Principal @ Phase4 Systems | Data Science.
What schools did Edgar Leon attend?
Edgar Leon attended The Johns Hopkins University, Creighton University, Iesa, Universidad Rafael Urdaneta, Colegio San Vicente De Paul.
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2us.bosch.com, robertboschtoolcorporation.com -
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Edgar Leon
San Diego Metropolitan Area
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