Design and develop tools for automating the delivery of professional services, such as diagnostic analysis. Lead the design and development of software-based solutions utilizing data analytics and machine learning to provide network operators with insights to proactively prevent potential faults in network and data center infrastructure.

Led the design and implementation of cloud-based, software solutions tailored to address customer business requirements. Focused on networking automation, OSS integration, service provisioning, and service assurance. Presented as a speaker at technical workshops during Cisco Live events.

Managed cross-functional teams comprising Network Consultant Engineers, Solution Architects, Project Managers, and Partners to implement complex cloud-based software solutions (OSS, BSS, NMS, Cloud, and SDN/NFV) for major Telcos across the US, Canada, and Latin America. Collaborated with Cisco’s Business Units, Technical Customer Support, and customers to promptly resolve critical issues. Oversaw partner selection and defined Statements of Work for complex project implementations.

Managed a team of User Experience professionals accountable for designing network management solutions, including Cisco Active Network Abstraction (Network Manager System). Conducted user research and usability studies to enhance product design. Utilized Agile methodologies, particularly Scrum, for project execution. Reviewed presentations for the Usability Professionals Association conference.

Led a globally dispersed technical marketing engineering group tasked with supporting network management solutions, including Cisco’s Active Network Abstraction (ANA) and Cisco Transport Manager (Optical EMS). Identified product requirements to align with global Telcos' needs. Developed and reviewed internal and external product documentation. Conducted product training for field engineers and strategic global accounts. Managed customer beta and lab trials, as well as conducted product demonstrations.

Worked closely with Business Units and Channel partners to devise and execute marketing initiatives tailored to the region. Presented as a speaker at seminars and conferences, discussing practical applications of networking technology, such as VoIP, Wireless LANs, and Content Networking.