Edgar Navarro Rodriguez Email & Phone Number

Spain

Barcelona, Catalonia, Spain

Amsterdam, North Holland, Netherlands

W Amsterdam 5*LUX by Marriott- To greet and welcome guests who are checking in, paying closely attention on their needs, in order to bring them the best experience and accommodating them in the perfect room, depending on their expectations or preferences, offering upgrades or upsales.- Responsible for apologizing in an emphatic manner and then sorting out the problems in a calm and quiet manner.- Responding to customer's enquires and demands, and make arranges for the subsequent services by coordinating with the other departments - Promoting products and services of the hotel- Perform check-in's and check-outs of guests daily- Answering the phone in a timely and professionally manner- Give guests information and directions regarding property and local areas of interest- Strong communication in between all the departments

Amsterdam, Holanda Septentrional, Países Bajos

INNSiDE Amsterdam by Melia- Responsible of assigned shift when manager on duty - Being an ambassador - representing our brand- Coaching new team-members - Deliver a fast check-in and check-out service ensuring all the guest's demandings- Complaint handling - To deal efficiently with administration invoices and ensuring the accuracy of guest's accounts and invoicing or debiting of the guests' credit cards- Be responsible of answering external and internal calls, providing all information and professional service- Always listen, empathise, apologise, overcome the guest's problem and report the issue.- To be in constant contact with guests in order to know their level of satisfaction all time- Communicate with other departments in order to resolve any queries regarding bookings or guests demands- Cope with handovers transmitting successfully all information every change of shift, ensuring that every front office agent have the necessary back up information for each guest - Dealing with all the group enquires such as preparing them on their arrival- To have the ability to work under supervision, helpful to both colleagues and guests, receptive to feedback, have good communication skills, be friendly, enthusiastic and willing to learn- Have the ability to provide guests with information, directions and recommendations- To have a good level of spoken and written english and the ability to communicate and interact with multi-cultural clientele. Always with the initiative of speak with the guest's mother language.

Barcelona, Cataluña, España

ME Barcelona 5*GL- Balancing the accounts from day shift- Managing front desk activity and handling guest check-ins and check-outs- Handling customer requests and complaints and directing other employees or departments accordingly- Answering calls and queries related to potential booking- Ensuring that all end-of-day activities have been successfully executed by employees in all departments

Barcelona, Cataluña / Catalunya, España

- Handling end-of-day bookkeeping, auditing and account reconciliation- Checking in guests and handling their overnight requests- Complete all EOD tasks and ensure other departments have done the same- Balance the cash drawer and log receipts- Investigate and resolve out-of-balance accounts

Barcelona Y Alrededores, España

- Provide customer help on the customer's check in & check out - Opening the front door- Moving lugage- Calling cabs- Moving customers cars - Responding to the guest's needs

Barcelona, Cataluña, España

Front office customers attention

Barcelona Y Alrededores, España

- Costumers reservations management- Revenue management assistant- Customers online communication

Mauritius

- Assist in research and development of African, Asian and Indian Ocean Market- Assist in development of the domestic market and the new avenues for the products

Barcelona Y Alrededores, España

- Brand ambassador- Negotiation responsable with the influencers- Supervisor of the good implementation in the influencers strategy - Influencers searcher

Certificate Program In Revenue Management, Hospitality Administration/Management

Master'S Degree, Dirección Hotelera Y Restauración

Grado, Hotel/Motel Administration/Management

Education record

Activities and Societies: Grou App