Edgar Vazquez Email & Phone Number

Tijuana, Baja California, Mexico

Monterrey Area, Mexico

• Member of the Account management SVP team for a wide portfolio of more than 15 customers in different verticals and locations. Responsible to find best solutions for the changing customer needs, detect performance.
• Retained HP Brazil business through process reengineering with the approach of decrease HP’s spend but increase Sitel’s GM%, spend decreased from 40 to 50% from 2016 to 2019 but GM% increased 50%. (from 16% to 24%).
• Implemented Budget + Pipeline report to forecast budget potential shortfalls and open improvement projects as required (increase revenue through PBI or additional sales effort), from 2017 to 2019 the portfolio managed.
• Developed one-page dashboard for Financials and operational results tracking to identify and prioritize improvement projects allocation within the portfolio.

Monterrey Area, Mexico

• Part of the HP’s Account management team with focus in Operational Performance, Operational Excellence, Project Management and Customer Satisfaction improvement.
• Co-Operations Manager for the operation in Manila, Philippines (Tech support, Sales with +500 FTEs), temporarily reporting to Site Director to improve overall performance, started the project with the operation with a.
• Global Lean Six Sigma and QA leader for the HP account with operations in Canada, Philippines, Brazil, Spain, Italy, Portugal, Germany & Poland. From 2012 to 2019 Implemented quick projects/best practices for 6%.
• Project Manager for the global deployment of a new CMR, directly involved in the launch of the global location and the solve of the reported incidents. Achieved soft launch with no impact in overall Customers Net.

Panama

• 1 year assignment to develop the Continuous improvement team for the Country, trained and certified 3 Green Belts, coached 6 Six Sigma projects achieving annualized hard savings of +$450M usd through penalties – bonus.
• Co-Operations Manager for the Vodafone operation (+1000FTEs) with special focus in Call backs reduction project, achieving 60% decrease in that metric (Most important metric for the customer) positioning our.
• Leaded recruitment’s fill rate improvement project for English language campaigns without impact to attrition the Panama’s recruitment center improved from 55-60% of fill rate of recruitment requests to 95-100%.
• Overall impact of the projects leaded + the projects coached of around $1.5M usd.

• Co-Operations Manager for the HP account in Sao Paulo, Brazil (Tech support, sales, customer service, with +1200 FTEs) to improve overall Operational Performance. Achieved extraordinary results from nearly lose the.
• Trained the first wave of Green Belts in Sitel Brazil, providing training and coaching to 6 OM’s, obtaining savings of $120k usd in 3 months by the projects they carried out (Merck, HP Consumer and HP commercial).
• Trained the first wave of Green Belts in Sitel México, +13 OMs were trained and coached in their certification projects.
• Managed the Green Belts of the LATAM Region (México, Nicaragua, Panamá, Colombia, Chile and Brazil) responsible of define and assure the project’s results delivery, achieved savings for more than $3 Million USD from.

 In charge of the deployment of the continuous improvement strategy under the lean-6sigma principles, development of the guidelines to open and close an improvement projects, give coaching to the projects, assure the alignment of the projects to the organization’s strategy, training on Lean- 6 sigma tools, leading projects and also in charge of coordinate.

 Suppliers development strategy deployment with all division’s suppliers, definition of the corporate suppliers development roadmap, responsible of key suppliers achievement of the total quality management level, including the use of statistical tools for corrective actions and Cpk’s increase. In charge of the suppliers assessment and certification.

 Increase customer’s perception of the organization’s quality by assuring the product’s quality in the process, setting the process controls required to elimínate the occurrence of defects, improvement projects coordination with the intention of increase product’s quality, new products and engineering changes implementation, spread a quality assuring.

Master Degree, Manufacturing Business Administration

Certification, 6 Sigma Green And Black Belt

Bachelor, Mechanical Electrical Engineer