• Provide commentary and statistical analysis on the Pittsburgh Pirates for a fully-credentialed online media outlet covering minor and major league baseball teams• Interview players and team personnel through media availability sessions and live press conferences before and after games

• Support approximately 250 students through individual consultations regarding academic planning and study skills development• Manage a case load of approximately 1000 academic performance reports per year from faculty instructors and academic advisors• Coordinate all new student orientation programming, including large-scale welcome events for new first year, transfer, and international students prior to the start of each semester&​#149;Manage communication to committed students and their family members across several platforms, including printed mail, email, website design, and social media• Lead the First & Second Year Experience working group, which coordinates College transition and retention programming impacting first and second year students• Recruit, train, and provide ongoing supervision to the NaviGator peer mentors in support of the transition and retention of first year students• Manage a retention program for an annual cohort of 35 transfer students• Provide academic and co-curricular advising, in concert with a faculty member, for approximately 30 first and second year students involved in the Bonner long-term community service program• Advise the Epsilon chapter of Lambda Sigma, the national sophomore honor society• Develop and deliver presentations and workshops related to study skills development, including time management, avoiding procrastination, and utilizing other academic support resources• Supervise the web and social media presences for both the Maytum Learning Commons and the Gator Days program• Host twice annual symposia for summer research and senior projects, respectively, in support of the Office of Undergraduate Research and Student Creative Activities

• Led a workgroup to design and implement a reward and recognition program for more than 40 SSC staff members • Chaired a task force to improve customer service, both with respect to students and family members, but also in consideration of other functional areas within the institution.• Served on a committee of Enrollment Services personnel tasked with evaluating existing performance management tools and design a new, standardized and web-based evaluation for performance assessment and ongoing coaching and feedback• Assisted SSC team members by arranging ongoing training programs related to understanding personal identity and biases in professional settings• Aided the SSC Director with research relating to the benchmarking of fee payment deadlines with peer institutions to help identify opportunities for change in university policies and processes

• Helped design and implement a procedure for employees and subcontractors to comply with new U.S. EPA rules for lead-safe renovation, repair, and painting, and obtained certification as a lead-safe renovator• Worked closely with field personnel, insurance brokers, and insurance carriers to resolve all general liability insurance claims and some worker’s compensation insurance claims as neededDesigned and supervised a quarterly safety compliance reporting and monitoring system for more than 40 company locations • Managed the receipt, resolution, and subrogation of 75-100 general liability insurance claims per year, and decreased company expenditures for settlement of claims by more than 50% over two years• Worked closely with team members and consultants to develop and implement company-wide programs for safety compliance• Oversaw compliance for more than 200 company subcontractors with federal, state, and local laws for licensing requirements for home improvement contractors as well as company policies regarding insurance coverage• Assisted in the selection of sites for company facilities, coordinated procurement of office supplies, furniture, and other materials, and traveled as needed to administrate the opening and closing of those facilities and coordinate with local vendors• Maintained relationships with members of the National Association of State Contractor Licensing Agencies to understand best practices for compliance with state law and agency regulations• Created a database for the tracking of over 200 state and municipal licenses, and managed all internal licensing processes• Implemented procedures for salesperson licensing which increased compliance and decreased processing times

• Prepared students for the Graduate Record Exam as well as the Advanced Placement and SAT II subject tests in European, World, and United States history through both private tutoring and group classroom instruction• Tracked changes in practice test scores to identify problem areas and provide additional help with specific test content• Met with students individually to provide additional tutoring and instruction on an as-needed basis

• Graded assignments for introductory coursework, delivered class lectures as needed, and met with students for additional tutoring during office hours• Presented papers at the 2003 and 2004 Northeast Ohio Philosophy Consortium and the 2004 Oklahoma Undergraduate Colloquium