Mainly directed to SMB's, we develop digital mobile solutions with a business mind, with technology muscles and a creative soul.

Member of E2E Service Leadership Team in the region.Responsible to provide appropriate team leadership, organization and integration to deliver high quality support services to Commodity Trading and Risk Management applications in Argentina, Bolivia, Paraguay and Uruguay. Work together with our BU and Functions partners and all other required IT areas to ensure their application support SLA’s are met.This role demands an empowered leader who can partner effectively with all levels of the organization.Main Accountabilities:- People Leadership- Vendor Management- Budget & Billing- Support Services- ConnectivityResponsible for get results through 25 people (employees & contractors).RIF through cross training in Support team.SLA results exceeds target (95%).

Throughout this time, my work has been directed to lead a 16 people team.People activities related mainly focused on creating leaders for our organization.Responsible for day to day management of the ERP Applications Portfolio.Monitor service performance measures in alignment with the ITIL Service Level Management Process.Coaching team members to address behavioral or technical gaps.Address non-compliant SLAs/OLAs with corrective actions to reverse trends.Support the deployment and changes related to the schedule of business process enhancements. Handover activities.Lead and incorporate Process Industry best practices into standard operations within the organization. High interaction with Business Partners in order to achieve better relationships improving our service.I have been designated as Application Owner in several applications.Also, I was named as LA Process Super User.Budget activities.Stand up of End-to-End Service for Latin America (CTRM).Active participation in Mentoring process.

Through this time, my work has been directed to lead a 16 people team (Cargill employee & contractors)Service improvement.Participate in several leadership activities.

Cargill - Analyst and Project Leader. Analysis and management of projects. PMI rules applied.Cargill - Supervisor Main achievements- Significant incidents open ratio reduction.- Remarkable improvement in compliance with SLAs - Improve on team efficiency.Cost reduction.- Leaders' developmento Formal recognition for leadership and motivation.

Application development and maintenance in Latin America for Cargill.

Application development for industrial companies (Siderar, Tradigrain).

Development of accountant software for small/medium enterprise(Presea). Company: Logicial Base - Neuralsoft. Rosario.