Edgar Villa Email & Phone Number

● Assisted with facilitating installation of relay devices with technicians● Reviewed installation agreements within sales portal to confirm all contracts were error free andauthorized all installations● Facilitated scheduling of various jobs across the US● Managed the final Beta phase for release of new ring products. Ensured bugs were reported andresolved based on user feedback● Worked with customers who had no electronic experience and guided them through a relay… Show more ● Assisted with facilitating installation of relay devices with technicians● Reviewed installation agreements within sales portal to confirm all contracts were error free andauthorized all installations● Facilitated scheduling of various jobs across the US● Managed the final Beta phase for release of new ring products. Ensured bugs were reported andresolved based on user feedback● Worked with customers who had no electronic experience and guided them through a relay installationof their relay controllers. Show less

Assisted with relocation services if reservations were booked incorrectly● Provided customer support to Tripadvisor Plus subscribers when issues arose with their bookings● Coordinated with other OTA services in the event a customer had a negative experience● Utilized Sabre and Salesforce systems to modify and cancel reservations

Helped train teams in flight software such as Sabre, Amadeus, and Worldspan● Resolved high value errors for customers● Offered refresher courses on flight and hotel systems● Provided customer service to high value clients and irate customers● Created various reports to increase efficiency within the department● Listened to and evaluated calls from company representatives for errors● Aided floor agents and provided techniques on how to de-escalate agitated customers

Ensured the safety of various military and civilian personal within various security details● Managed groups of soldiers on a regular basis as a team and squad leader● Created training to ensure soldiers met their training standards each month● Deployed and facilitated Police Security Details overseas between September 2014 to July 2015● Created NCOERS to assess performance and help advance soldiers within teams

● Assessed damage and determined loss of goods● Generated comprehensive reports for multiple companies, assessing salvageable materials and identifying items necessitating payouts.● Dispatched field inspectors who photographed damaged goods

● Assisted with event planning on campus for various projects on a monthly basis● Coordinated volunteers on a weekly basis● Supervised the setup of the Children's Ministry● Facilitated with the gathering and fixing all equipment

● Developed detailed schedules for Sunday events, conducting thorough run-throughs to ensure precise timing.● Conducted all troubleshooting of audio and video equipment● Handled the setup and tear down of the equipment for Central Summerlin● Managed and created a volunteer team of junior and high school students on a weekly basis

Criminal Justice

High School Diploma, Legal Studies