Edina Bashich Email & Phone Number

United Kingdom

Delivering an ambitious strategy for LMC; realising diversification and a significant increase in revenue, in less than 3-years. • Enabling 25-30% future growth year on year by masterminding a highly effective 2020 business strategy which makes the most of opportunities, trends and core strengths whilst also mitigating threats.• Better aligning the organisational structure with the business plan and preparing the business for growth by reviewing and revising the organisational… Show more Delivering an ambitious strategy for LMC; realising diversification and a significant increase in revenue, in less than 3-years. • Enabling 25-30% future growth year on year by masterminding a highly effective 2020 business strategy which makes the most of opportunities, trends and core strengths whilst also mitigating threats.• Better aligning the organisational structure with the business plan and preparing the business for growth by reviewing and revising the organisational structure, including staff and the use of freelance associates.• Delivering strong short- and long-term business benefits by implementing a knowledge sharing culture, particular within the Learning & Development dept.• Attracting new business by increasing the service offering to include qualification courses and CPD training, whilst embedding strong commercial strategies.• Achieving optimal operational efficiency across the organisation; notably establishing effective business development and account management functions.• Securing multiple new strategic international partners to support commercial activity and fulfilment, having identified and pursued opportunities in a highly visible ambassadorial role.• Maximising ROI delivered by marketing team by delivering coaching/mentoring whilst redefining the approach to market, aligning marketing and business plans and driving brand values of quality, integrity and client care• Establishing and maintaining a collaborative, innovative working culture in which internal and external colleagues feel motivated to contribute to new product development and revenue generation activities• Successfully responding to business growth, with establishment of business processes to maximise efficiency, profitability and customer service excellence• Enabling streamlining of administrative processes and improved CRM by creating and winning consensus for a brief recommending the use of an external IT development company to create a companywide IT system. Show less

Developed and optimised day to day delivery of training with a focus on efficiency and quality; planning courses, scheduling events and allocating resources in line with trainer specialisms/skills and learner profile.• Achieved a best in class customer experience, leading to new and repeat business, by continually monitoring and improving training delivery to ensure client expectations were met and/or exceeded.• Significantly improved quality throughout the company by implementing a… Show more Developed and optimised day to day delivery of training with a focus on efficiency and quality; planning courses, scheduling events and allocating resources in line with trainer specialisms/skills and learner profile.• Achieved a best in class customer experience, leading to new and repeat business, by continually monitoring and improving training delivery to ensure client expectations were met and/or exceeded.• Significantly improved quality throughout the company by implementing a robust set of new quality procedures, transforming operational processes and enhancing delivery of all training courses offered. • Led on maintenance and acquisition of new accreditation and affiliation to formalise and evidence the quality of training provision.• Key driving force behind new business development and revenue generation by developing effective promotions and special offers. • Built and sustained a strong team culture of high-performance; fulfilling the full people management remit, from recruitment/selection, to HR management and performance evaluation. Show less

Joined as Customer Support Executive, with promotion to Administration Manager in 1998 and Administration Director in 2001.• Obtained numerous accreditations and association with the leading accrediting bodies for the business; supporting and evidencing the quality of training provision.• Shaped the training offer and drove competitive advantage; annually reviewing the provision and working with associate trainers to ensure relevance and respond to latest business trends.• Addressed… Show more Joined as Customer Support Executive, with promotion to Administration Manager in 1998 and Administration Director in 2001.• Obtained numerous accreditations and association with the leading accrediting bodies for the business; supporting and evidencing the quality of training provision.• Shaped the training offer and drove competitive advantage; annually reviewing the provision and working with associate trainers to ensure relevance and respond to latest business trends.• Addressed skill gaps of multiple clients by developing skills matrices, analysing training needs and developing bespoke courses and training plans to meet business needs.• Leveraged organisation profile and played a key role in achievement of new business targets by planning and organising participation in the HR & Education Exhibition in Kuwait and United Arab Emirates. Show less

Certificate In Personal Coaching

Education record

Nlp Practitioner

Psychology

Chemistry, Pharmacutical