Ediri Egi Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Minnesota, United States

• Developed and implemented a training program resulting in a 10% increase to employee retention• Optimized package management systems resulting in reduced parcel accumulation • Maintained and managed employee attendance, performance, and training, while adhering to client contracts • Created reports to educate higher management on daily activities, incidents, and maintenance work orders• Enhanced employee workflows for time management, incident reports, and amenity reservations resulting in a 14% increase in client satisfaction

Bloomington, Minnesota, United States

• Developed and implemented Microsoft Excel and Access macros that reduced file maintenance timeframes by 10%, leading to significant productivity gains• Created Micro Excel and Access database macros to optimize monthly maintenance projects • Reduced file maintenance timeframes by assisting technicians with data assignments resulting in a 30% efficiency improvement• Collaborated with Pharmacists weekly to implement drug eligibility updates into a Microsoft Excel Database.• Communicated with Pharmacists in order to improve repository and drug formulary files.

Bloomington, Minnesota, United States

• Managed crisis calls while assessing member’s emotional wellbeing through intake systems and case files • Collaborated with health practitioners, hospitals, and mental health facilities to facilitate and submit emergency admission requests• Educated members on insurance benefits, employee assistance programs, and eligibility requirements while exceeding customer service standards by 22%• Exceeded call quotas by 12% while accessing data through True Care, Salesforce, and Microsoft Excel • Surpassed high quality advocacy standards and exceeded overtime project quotas by 20%, resulting in reduced department response times • Sent provider information to customers and determined effective coverage dates for employee health programs. • Coached members on benefit coverages, and adapted to complex account situations daily

Greater Minneapolis-St. Paul Area

• Drove company vehicle on patrol route throughout Twin Cities Metro • Increased work productivity of patrol unit by organizing routes and procedures • Implemented new procedures which improved officer progress and well being by 40%

Greater Minneapolis-St. Paul Area

• Completed weekly tax audits of Minnesota health care providers using Microsoft Excel• Organized detailed reports based on audit findings and presented information to business owners • Processed provider accounting metrics using Microsoft Excel and installed data into Gentax software • Educated taxpayers on income tax and withholding requirements in person, by email, and via phone• Achieved employee recognition bonus for exceeding overtime requirements by 26%, resulting in an increase in customer satisfaction• Researched tax law to resolve complex tax situations for tax payers and facilitated changes to customer service workflows • Assisted with revamping income tax and withholding resource page resulting in improved department moral • Led weekly meetings to discuss tax updates and procedural changes, ensuring compliance with Minnesota state statutes and keeping the team informed on regulatory requirements

Greater Minneapolis-St. Paul Area

• Solved customer issues through telecommunication • Awarded multiple platinum achievements from customer/coworker referrals • Exceeded daily quota of 15% warranties and 1 credit card application per week

Greater Minneapolis-St. Paul Area

• Monitored multiple databases to keep track of all company inventory • Effectively controlled the release of proprietary information for clients • Conducted in-depth research in order to write effective contracts

Bachelor'S Degree, Business Management, 3.25

Bachelor'S Degree, Business Administration And Management, General