Edison Mantala Email & Phone Number

• Assisted customers with exceptional customer service in their product inquiries
• Collaborated with the customer service team to ensure products returned were correctly labeled, returned to the vendors, or malfunctioned products were properly serviced.
• Cooperated with the merchandising team to divide up specific tasks and achieve daily targets for start and end-of-day procedures
• Trained and led new associates to meet the store's standards for merchandising
• Committed to overtime hours and increased workload during the holiday season
• Ensured that the store was clean, organized and inventory levels were maintained for customer satisfaction

Toronto, Ontario, Canada

Operated broad range of power tools such as skill saw, cut-off saw, hammer drill, etc.Measure, cut, shape, assemble, level, and join wood materials to build concrete formsBuilt variety of forms, eg. Footing, floor slab, foundation walls, bulkheads, etc.Used different formwork systems such as Aluma-Forms, PERI system, wooden formsRead and interpret.

Toronto, Canada Area

• Provide excellent and efficient customer service to students and staff
• Troubleshoot user account issues (passwords, on-line services and on-line OCAS application systems) and end device network problems (printers, laptops, cell phones); follow up with the user with the resolution
• Monitor, record, and resolve user incidents and ticket service requests in GBCAssist Ticket System
• Connect with User Service Technologies, Blackboard support team, ITS Helpdesk for more complex issues
• Assist librarian to circulate library materials in all formats to users using EBSCO Research Database
• Ensure library’s and e-Library's computer hardware and other equipment is maintained regularly

Toronto, Ontario, Canada

Markham, Ontario

• Responsible for solving networking and technical problems through documenting and handling ticket/incident reports
• Installed, configured and troubleshot end devices such as network printers, IP phones and laptops
• Established and maintained working LAN network topology throughout building infrastructure
• Configured Cisco routers, switches and access points
• Ran and terminated CAT 5 and fiber optic cables
• Communicated and collaborated with team to ensure games ran without complications

Richmond Hill, Ontario

Refer to Best Buy position