- Pioneered the "Exam Shuttle Bus Initiative", launching a new bus service that addressed previously underserved exam halls, with increased frequencies during peak exam hours, in collaboration with school office- Introduced highly-utilised study spaces at NTU@OneNorth, and extended study space arrangements at Arc and Hive in collaboration with various offices- Improved out-of-campus transport by recommending car-sharing services after student sentiment research- Improved UX and functionality of OmniBus app by conducting an app debugging exercise in collaboration with IT centre- Advocated for and worked towards permanently increasing campus bus frequencies during certain hours, slightly alleviating student transport challenges.- Organized a Welfare Supper Giveaway, distributing more than 1000 pratas to foster community spirit and support for students as part of the Exam Package

- Acted as a bridge between the Union and the student body by providing a peer-centric support system that ensures feedback from the student body is heard- Spearheaded quantitative and qualitative research to provide insights to NTU management- Managed the day-to-day usage of U-Feedback, a feedback channel established for the student body - Managed publicity channels – EDMs, ChannelNTU (TV screens in campus), Bus stop notice boards

- Spearheaded quantitative and qualitative on-the-ground research to provide key insights to NTU management, influencing policy-making- Bridged the student body and the Union by overseeing U-Feedback, a peer-centric channel of relations

Manpower Research and Statistics Department- Led multiple teams of data collection and data verification officers to timely and successful project completion - Integrated data analytics with operations to optimize focus, leading to 300% increase in performance indicators- Strategic planning and goal-setting to ensure project success- Planned, coordinated and oversaw day-to-day operations for data collection and data verification teams- Prepare headcount, project schedule and work plan- Monitor and evaluate department performance metrics- Served as liaison for key stakeholders to ensure high service and data quality

Manpower Research and Statistics Department- Automated reporting processes for key performance indicators, implementing real-time dashboard, drastically decreasing turnover time for data-driven decision-making- Reviewed onboarding and offboarding protocols and held onboarding training for over 200 employees.- Data analytics through PowerBI

- Established sales relationships with hirer-partners- Developed an automated system for matching hirers to relief drivers, and assisted in the mediation of agreements and disputes. - Involved in a project to improve hirer-partner retention by collecting data from over 100 hirers and presenting findings.